Staff Customer Success Manager, Enterprise (Italian Speaker)

SentinelOne; Bergamo; Remoto; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Join a leading cybersecurity company as a Staff Customer Success Manager focusing on Enterprise clients. You will utilize your technical expertise and customer-first mindset to manage relationships successfully while engaging collaboratively across teams. Enjoy benefits such as RSUs, flexible time off, and professional development opportunities while working from Italy.

Servizi

RSUs

Private medical care

Flexible time off

Home office support

Wellness programs

Parental leave

Mental health support

Professional development

Inclusion initiatives

Competenze

• Experience managing large-scale Enterprise accounts.
• Experience with Customer Success tools like Totango or Salesforce is a bonus.
• Background in cybersecurity or related industry knowledge is advantageous.

Mansioni

• Manage post-sales relationships with 5-15 large customers.
• Collaborate with internal teams to establish goals and onboarding plans.
• Engage in tailored customer interactions including health checks and roadmap discussions.

Conoscenze

Fluency in Italian

Fluency in English

Customer-first mindset

Technical understanding

Attention to detail

Analytical thinking

Self-motivation

Strumenti

Customer Success tools

Descrizione del lavoro

Staff Customer Success Manager, Enterprise (Italian Speaker)

Join to apply for the role at SentinelOne

About Us

At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.

We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.

What are we looking for?

We seek a relationship-driven professional with a technical orientation to manage our high-value, Italian-speaking Enterprise Customers ($500k+ ACV). You will be the strategic partner our customers rely on, navigating complex challenges and ensuring mutual success.

What will you do?

1. Manage post-sales relationships with a portfolio of 5-15 large customers, serving as their advocate within SentinelOne.
2. Collaborate with internal teams and customers to establish goals, onboarding plans, and success criteria.
3. Engage in tailored customer interactions, including meetings, health checks, QBRs, and roadmap discussions.
4. Proactively identify and address obstacles to customer success using our Customer Success platform.
5. Maintain comprehensive records of customer engagement within the platform.
6. Travel 1 to 3 times per quarter as needed.
7. Work remotely from Italy.

Skills and knowledge required

1. Fluency in Italian and English; Spanish is a plus.
2. Customer-first mindset with experience managing large-scale Enterprise accounts.
3. Strong technical understanding and communication skills.
4. Ability to collaborate across cultures with empathy and professionalism.
5. Attention to detail, analytical thinking, and self-motivation.
6. Experience with Customer Success tools like Totango or Salesforce is a bonus.
7. Background in cybersecurity or related industry knowledge is advantageous.

Why us?

Join SentinelOne’s innovative Customer Success team, known for setting industry benchmarks. We value ingenuity, diversity, autonomy, and continuous learning. Benefits include RSUs, private medical care, flexible time off, home office support, wellness programs, parental leave, mental health support, professional development, and inclusion initiatives.

We are an Equal Opportunity employer and participate in the E-Verify Program for U.S. roles.

Additional details

• Employment type: Full-time
• Industry: Computer and Network Security