Sr Tech Supp Professional

Honeywell; Monza; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading company in technology solutions seeks a Project Application / Tech Support Engineer. The role involves assisting with technical delivery, coordinating designs, and ensuring customer satisfaction. Ideal candidates will have 3-5 years of relevant security project experience and strong communication skills, working within an innovative and diverse team environment.

Competenze

• 3-5 years experience in security projects with extensive on-site knowledge.
• Self-starter able to work with minimal supervision.
• Proven track record in the delivery of technology-based projects.

Mansioni

• Coordinate input from stakeholders and own designs for security systems.
• Develop system configurations and perform commissioning.
• Deliver project management support, including planning and compliance.

Conoscenze

Control systems design

Networking knowledge

Communication skills

Project engineering capacity

Customer satisfaction commitment

Formazione

Degree in Electrical / Software Engineering

Descrizione del lavoro

• Join a team recognized for leadership, innovation and diversity

The Project Application / Tech support Engineer is responsible for assisting the Project Engineering Manager with the Technical delivery of assigned projects using value engineering.

Responsible for coordinating the input of various key internal and external stakeholders, including ownership of designs (e.g. security system design).

The Application / Tech support Engineer will typically own the production and coordination of the Tier 2 engineering / design submittal. This typically includes :

Equipment Schedule & Schematics

Device / Wiring Layout Drawings

Functional Specifications

Method statements (Project Specific)

Training Handover Documentation

They will also convert the above functional specification document / customer requirements into an operational system then complete off site testing to confirm operational effectiveness passing through design, commissioning, acceptance test

They will use Change Control logs to create a full audit trail of all design changes in order to support the Project Manager in his Change Order Management activities.

Area of Responsibility

1. Technical

• Assessment of customer site for design.
• Control systems design, implementation and documentation
• Develop design for Security / Tvcc / Fire system
• Develop system configuration, perform ‘bench testing’ if required and deliver commissioning package to field. Assist delivery in start up as required.
• Assist for commissioning start-up and checkout of systems on-site.

2. Customer Satisfaction

Consistent delivery of Supported solutions and innovation to customers.( security Area)

Expansion of business value within the market via delighted customer philosophies.

Consistently exceeding customer expectation.

Sales Assistance, involving innovative use of latest technology in establishing system design, and providing project estimates.

Prepare submittals per engineering standards, ensuring commitment dates are met. Review submittals with sales and delivery teams and lead team to obtain submittal approval.

4.Project Management Support

Definition of scope.

Planning / scheduling of project execution.

Ensure applicable local and industry codes and standards are upheld.

Ensures that Honeywell SOPs are adhered to.

• KNOWLEDGE, SKILLS AND ABILITIES
• Degree in Electrical / Sw Engineering,, or equivalent polytechnic qualification and experience.
• Previous experience working with security technical solutions
• Knowledge of networking, would be highly advantageous
• Proven track record in a project engineering capacity involved in the delivery of technology based projects
• Good communication and interpersonal skills
• 3-5 years experience in security projects, with extensive on-site knowledge
• Self starting, able to work with a minimum of supervision
• Willing to develop extensive product knowledge in formal training, and in “on the job” environments, working with latest Honeywell technology
• Able to work cooperatively and provide technical direction in a team environment
• Commitment to customer satisfaction
• Excellent communication - both verbal and written
• Self-motivated
• Capacity to deliver against multiple objectives
• Ability to identify technical solutions to customers’ business needs
• Additional Information
• JOB ID
• req365830
• Category
• Customer Experience
• Location
• Nonexempt