Sr. Service Designer

TN Italy; Cremona; In loco; EUR 45.000 - 80.000; Tempo pieno

Descrizione del lavoro

An innovative multinational leader in dialysis machinery is seeking a Senior Service Designer to join their Digital Services and Solutions team. This role offers the opportunity to work remotely from anywhere in Italy while collaborating with global product teams to enhance service offerings. The ideal candidate will possess strong service design skills, a proactive mindset, and the ability to communicate effectively with stakeholders. Join a forward-thinking company dedicated to improving user experiences and making a significant impact in the healthcare sector.

Competenze

• 5+ years of experience in Service Design for large enterprise solutions.
• Technical knowledge in development methodologies and design.

Mansioni

• Conduct user research and usability testing to enhance service design.
• Lead end-to-end service design projects from research to evaluation.

Conoscenze

Service Design

User Research

Usability Testing

Stakeholder Engagement

Communication Skills

Problem Solving

Organizational Skills

Interpersonal Skills

Formazione

Bachelor's in Human-centered fields

Master's in Human-centered fields

Strumenti

Figma

Descrizione del lavoro

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Fresenius Medical Care, a worldwide multinational leader in dialysis machinery production and renal treatment services, is looking for a

Senior Service Designer for the Digital Services and Solutions team.

This role reports to the Director of User Experience – Digital Services and Solutions.

The Service Designer will collaborate with global multidisciplinary product teams to develop service offerings within Fresenius's complex ecosystem.

Responsibilities include:

1. Conducting stakeholder discussions to identify opportunities for innovation.
2. Gathering requirements during discovery phases.
3. Designing prototypes for improved business processes.
4. Testing innovative solutions.

This role requires deep domain knowledge and expertise in services and products to propose enhancements.

We seek a resilient, adaptable problem-solver with excellent organizational, communication, interpersonal, and teamwork skills.

The position is based anywhere in Italy, with an Italian contract, 100% remote work, and up to 15% annual travel, domestic and international.

Critical Duties and Responsibilities

• Partner with stakeholders to define service requirements and goals.
• Identify customer and user needs to improve journeys.
• Lead end-to-end service design projects, from research to evaluation.
• Conduct user research, usability testing, and customer journey mapping.
• Synthesize data to understand user workflows.
• Contribute to customer experience goals.
• Communicate findings and recommendations.
• Contribute to product vision and roadmaps.
• Create service blueprints and visualizations.
• Measure service effectiveness via customer satisfaction scores.
• Identify process improvements and optimizations.
• Propose solutions to design challenges.
• Act as a Human-Centered Design ambassador.
• Participate in design reviews and feedback sessions.
• Mentor junior designers.
• Stay updated on UX trends.
• Perform other duties as assigned.

Requirements

• Bachelor's or Master's in Human-centered fields or related experience.
• 5+ years in Service Design for large enterprise solutions.
• Technical knowledge in development methodologies, design, and implementation.
• Ability to recognize strategic activities versus busy work.
• Understanding of UX processes, tools, and templates.
• Working knowledge of Figma.
• Portfolio link required for selection.

Skills & Personal Traits

• Proactive, self-motivated learner.
• Strong business acumen.
• Storytelling and influencing skills.
• Poised under pressure, quick thinker.
• Highly organized and detail-oriented.
• Excellent communication and interpersonal skills.
• Ability to multi-task under tight schedules.

Professionals matching this profile will be contacted. We thank all candidates; profiles will be kept for future opportunities.

Fresenius Medical Care promotes diversity and equal opportunity. All talented applications are welcome!