Sr Manager Ops, AMZL, IN AMZL

Amazon; Trento; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading global logistics company in Trento is seeking a Cluster Operations Manager to oversee delivery infrastructure and operations. Key responsibilities include defining transportation processes, managing service partners, and ensuring a motivated workforce. Ideal candidates should have strong leadership abilities, analytical skills, and a background in logistics management. This role offers competitive salary and growth opportunities.

Competenze

• Experience in logistics field desirable.
• People management experience required.
• Experience in handling live operations preferred.
• Knowledge of city topography is an advantage.

Mansioni

• Define and build transportation processes from FC to customers.
• Hire and train a motivated workforce for delivery teams.
• Maintain relationships with Service Partners to build their capability.
• Analyze data reports to identify performance bottlenecks.

Conoscenze

Leadership capabilities

People management skills

Communication skills

Analytical skills

Customer service orientation

Formazione

Graduation in any field

MBA

Strumenti

SQL

MYSQL

Descrizione del lavoro

Overview

External job description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon is seeking Cluster Operations Manager for its Transportation team. We're seeking a Cluster Operations manager. In this role you will be responsible for setting up the delivery infrastructure in the city which includes identifying the locations for delivery stations and ensure rapid growth in the delivery infrastructure throughout the city.

Responsibilities

• Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Delivery center network.
• Building capacity in the network by appointing Service Partners and planning IHS points. He/ she maintains relationships with the Service Partners and builds their capability.
• Responsible for Hiring, training and building up a highly motivated workforce for the delivery teams, with support from HR and training team, to meet the operational requirements for the city, continuously meeting the high bar on quality and productivity.
• Ensure enough bandwidth in citywide delivery team for peak time delivery management.
• Coordinate with Finance, CS, FC and Projects team to matters related to city operations.
• Conduct the performance appraisals of the Delivery Center Managers and Channel Relationship Managers and mentor them for handling efficient operations.
• Continuously improve the delivery process and attain a sustained level of delivery performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Analysis of the data reports to identify performance bottlenecks and improve the performance.
• Implement the formal process control and process improvement mechanisms such as Kaizen.

Essential Skills

• Strong leadership capabilities and people management skills
• Ability to work under pressure situations
• Ability to work in ambiguous situations
• Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
• Ability to set and achieve timelines for tasks: Set realistic and stretching performance expectations for self and others. Regularly reviews progress and acts to ensure optimal results for the business.
• Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
• Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Basic Qualifications

Graduation. MBA
Experience in logistics field desirable.
People management experience. Experience in handling field team is highly desirable.
Experience in handling live operation preferred ,wherein decisions have to be taken on the spot and actions needs to be initiated right away
Knowledge of the city topography is an added advantage
Experience in process improvement preferred with additional benefits for knowledge of specific methodologies such has Six Sigma, Kaizen etc.

Preferred Qualifications

Masters degree in Operations will be an advantage.
Strong familiarity with data bases(querying and analyzing) such as SQL, MYSQL, Access, Exception based reporting etc is considered a plus

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