Sr. Front Desk Hospitality Agent

Sonder Inc.; Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Sonder Inc. is seeking a Senior Front Desk Hospitality Agent to create exceptional guest experiences. This role involves both in-person and digital engagements, problem resolution, and maintaining a welcoming environment. Ideal candidates should possess hospitality experience, strong communication skills, and a proactive service-oriented mindset.

Servizi

Competitive pay

Health insurance

Flexible vacation

Employee discounts

Wellness days

Competenze

• Experience in hospitality or customer service.
• Proficiency in communication software.
• Physical ability to stand long periods and lift up to 50 pounds.

Mansioni

• Create positive first impressions and assist guests.
• Handle guest interactions and resolve issues.
• Support front desk operations and maintain organization.

Conoscenze

Customer service

Problem-solving

Communication

Organizational

Teamwork

Strumenti

Salesforce

Descrizione del lavoro

Join to apply for the Sr. Front Desk Hospitality Agent role at Sonder Inc.

About Sonder : Sonder (NASDAQ : SOND) is a leading global hospitality brand offering premium, design-forward apartments and boutique hotels across 40+ markets worldwide. We deliver seamless, tech-enabled experiences through the Sonder app, including self check-in and 24 / 7 support. In 2024, we partnered with Marriott International, integrating our systems with Marriott's loyalty platform, enhancing guest and employee experiences.

Our Culture : We foster a workplace where employees thrive, guided by our Leadership Principles. We value diversity, inclusion, and a culture of hospitality, as exemplified by our principle “Extend Hospitality to All.”

The Role : Our Senior Front Desk Hospitality Agents are the face of Sonder, responsible for creating exceptional first impressions, guiding guests through our technology-rich experience, and ensuring seamless service. This role supports our Front Desk team and involves engaging with guests both in person and digitally, handling guest issues, and maintaining a welcoming environment.

Responsibilities :

• Be the welcoming face of Sonder, creating positive first impressions.
• Assist guests with the Sonder app and self-service features.
• Communicate effectively with guests to anticipate and meet their needs.
• Handle guest interactions professionally, resolving issues promptly.
• Coordinate tasks with front desk staff and remote teams, including training and mentorship.
• Maintain cleanliness and organization of guest and staff areas.
• Support back-of-house operations, including audits, inventory, and maintenance.
• Assist with administrative tasks to ensure smooth operations.
• Support breakfast setup and service where applicable, respecting HACCP standards.

Qualifications :

• Experience in hospitality, customer service, or related fields; familiarity with communication software like Salesforce.
• Personable, service-oriented, and positive attitude.
• Strong problem-solving skills and proactive guest service approach.
• Computer literacy and effective communication skills.
• Organized, detail-oriented, and able to work independently and in teams.
• Physical ability to stand for long periods and lift up to 50 pounds.
• Proficiency in additional languages is a plus.
• Reliable smartphone for work purposes (expenses reimbursed).

Additional Requirements :

• Possession of a valid driver’s license, clean driving record, and access to a vehicle, or willingness to travel between properties using reliable transportation.

Benefits : We offer competitive pay, health insurance, flexible vacation, wellness days, employee discounts, and workplace flexibility for remote roles.

Learn More : About our corporate responsibility, privacy policy, blog, and social media channels.

Equal Opportunity : We celebrate diversity and are committed to creating an inclusive environment. We do not discriminate based on race, religion, gender, sexual orientation, age, or disability. Our Sonder Circles employee resource groups support diversity and inclusion.

If you need accommodations during the application process, contact

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