Sr. Consultant, Customer Experience, Tech & Industry

Amazon; Asti; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading cloud service provider in Asti, Italy, is seeking a skilled Sr. Consultant for Customer Experience in Tech & Industry. You will design and implement complex AWS solutions, support customer migration, and act as a trusted advisor in cloud computing initiatives. The ideal candidate has over 10 years of relevant experience and a Bachelor's degree. This role offers opportunities for professional growth and collaboration within a global team.

Competenze

• 10+ years of experience as a contact center technology architect or enterprise IT Architect.
• Hands-on experience in designing, developing, and deploying contact center solutions.
• Experience in customer-facing roles within Professional Services or Consulting.

Mansioni

• Design and implement AWS solutions tailored to customer needs.
• Provide technical guidance and troubleshooting support throughout project delivery.
• Collaborate with stakeholders to gather requirements for migration strategies.

Conoscenze

AWS solutions architecture

Customer stakeholder engagement

Technical guidance and troubleshooting

Mentoring and training

Formazione

Bachelor's degree

Master's degree (preferred)

Strumenti

AWS services

Amazon Connect

Descrizione del lavoro

Sr. Consultant, Customer Experience, Tech & Industry

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives.

Key Responsibilities

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery
• Collaborating with stakeholders to gather requirements and propose effective migration strategies
• Acting as a trusted advisor to customers on industry trends and emerging technologies
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

About the Team

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments.

Basic Qualifications

• Bachelor’s degree required
• 10+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications
• Hands-on technical practitioner and individual contributor
• Hands-on experience working on the design, development and deployment of contact center solutions at scale

Preferred Qualifications

• Computer Science, Information Systems, or Engineering background preferred; Master’s degree desired
• 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment
• Professional Services or Consulting experience in highly-visible customer-facing roles
• Familiarity with Amazon Connect capabilities, benefits, and required deployment skills
• Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.