Sponsor Dedicated Clinical Ops Manager - Home Based ITA

Syneos Health, Inc.; Monza; Remoto; EUR 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

A leading biopharmaceutical solutions organization is seeking a Clinical Ops Manager to ensure successful service delivery. This role involves managing team performance, building relationships with clients, and overseeing compliance. Ideal candidates hold a relevant degree and have strong leadership and communication skills. Join us to make a difference worldwide and improve patient lives through innovation.

Servizi

Career development opportunities

Supportive line management

Training and peer recognition

Total rewards program

Competenze

• Extensive clinical research experience, especially in leadership roles.
• Deep knowledge of GCP/ICH and regulatory requirements.
• Willingness to travel up to 25%.

Mansioni

• Manage performance and daily activities of multifunctional team members.
• Interact directly with customers regarding service delivery.
• Ensure compliance with guidelines and regulations.

Conoscenze

Excellent communication

Interpersonal skills

Organizational skills

Time management

Problem-solving

Customer-centric mindset

Formazione

Bachelor’s degree in life sciences or nursing

Strumenti

Microsoft Office

Descrizione del lavoro

Sponsor Dedicated Clinical Ops Manager - Home Based ITA

Updated : December 23, 2024

Location : Italy-Europe - ITA-Home-Based

Job ID : 24006846

Sponsor Dedicated Clinical Ops Manager - Home Based ITA

Experience as Line Manager in a client-facing role is required.

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs, and commercial insights into outcomes to address modern market realities.

Our Clinical Development model places the customer and the patient at the center of everything we do. We are continually seeking ways to simplify and streamline our work to make Syneos Health easier to work with and for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies because we are passionate about changing lives.

Why Syneos Health

• We are passionate about developing our people through career development, progression, supportive line management, training, peer recognition, and total rewards.
• We are committed to our Total Self culture, where you can be yourself. Our culture unites us globally, and we are dedicated to caring for our people.
• We build a diverse environment where thoughts, backgrounds, cultures, and perspectives are valued, creating a sense of belonging.

Job Responsibilities

1. Customer Delivery and Success

Interact directly with customer points of contact regarding service delivery for their team members. Develop strong, collaborative relationships, fostering trust and satisfaction.

2. Manage performance and daily activities of multifunctional team members to ensure service excellence and compliance with KPIs; develop mitigation plans for non-compliance.
3. Coordinate resource availability, resolve conflicts, and ensure team members are adequately resourced.
4. Gather feedback from customer PoCs for continuous improvement and relationship strengthening.
5. Proactively communicate and manage customer issues through escalation channels.
6. Ensure quality, SOP/WI adherence, and compliance with guidelines and regulations.
7. Conduct oversight visits for Clinical Research Associates as needed.
8. Maintain system updates and compliance with relevant procedures.

Business Impact

1. Discuss resource needs proactively to drive growth.
2. Make data-driven decisions impacting business performance positively.
3. Share knowledge and best practices across the business unit.
4. Attract, select, and retain talent to drive revenue.
5. Assess and place talent on projects considering core competencies and customer needs.
6. Participate in account and regional meetings.
7. Manage team performance, including goal setting and evaluations.
8. Ensure training compliance and records are maintained.
9. Oversee administrative processes like HR, timecards, and expenses.
10. Support professional development and engagement of team members.
11. Promote diversity, equity, and inclusion through leadership and example.

Qualifications

1. Bachelor’s degree in life sciences, nursing, or related experience, with extensive clinical research experience and leadership roles.
2. Deep knowledge of GCP/ICH and regulatory requirements.
3. Excellent communication and interpersonal skills.
4. Strong organizational and time management skills.
5. Creative problem solver with a customer-centric mindset.
6. Knowledge of financial concepts like forecasting and budgeting.
7. Proficient in computer skills and adaptable to new technologies.
8. Willingness to travel up to 25%.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of FDA-approved drugs, 95% of EMA-approved products, and conducted over 200 studies across numerous sites and patients.

Join us to challenge the status quo in a dynamic environment. Learn more about Syneos Health.

Additional Information:

Tasks and responsibilities are not exhaustive and may change at the company's discretion. We value diverse experiences and encourage applications even if your background isn't a perfect match, considering transferable skills. Join our Talent Network to stay connected.

Working at Syneos Health means making a difference worldwide, delivering therapies to those in need, and improving patient lives through innovation and dedication.

J-18808-Ljbffr