Spare Parts Service Engineer

Kaak; Italia; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Kaak Ovens & Proofers è alla ricerca di un Ingegnere di servizio per parti di ricambio da inserire nel team dell'assistenza post-vendita. Il candidato ideale avrà competenze tecniche nei forni, esperienza nel settore industriale e capacità interpersonali. Offriamo un ambiente dinamico e opportunità di crescita professionale.

Servizi

Buoni pasto

Corsi di inglese

Opportunità di coaching e formazione

Competenze

• Esperienza di 2-3 anni nel settore industriale.
• Ottime conoscenze tecniche di forni e prove.
• Proficienza in software di disegno tecnico.

Mansioni

• Gestire le richieste dei clienti formando ordini per parti di ricambio.
• Fornire assistenza e risolvere problemi per garantire soddisfazione.
• Collaborare con il reparto acquisti per la fornitura delle parti di ricambio.

Conoscenze

Competenze interpersonali

Conoscenze tecniche di forni e prove

Lavoro di squadra

Comunicazione efficace

Strumenti

Inventor

AutoCAD

Descrizione del lavoro

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Kaak Ovens & Proofers is an ever-expanding company, and we are looking for a Spare Parts Service Engineer to join the After Sales Department team. You will report directly to the Head of After Sales.

Job responsibilities

• Ensure correct assistance services by considering and managing customer needs.
• Support customers by providing necessary information and assisting in solving problems to ensure satisfaction.
• Manage customer relationships by resolving issues and providing accurate information based on inputs from other business functions.
• Respond via phone or remotely to customer requests for spare parts orders and handle complaints or inquiries related to existing orders.
• Receive and record customer orders for spare parts.
• Monitor and control orders, providing customers with information on delivery times and guarantees to improve customer service.
• Develop orders for spare parts, ensuring timely delivery and quality.
• Identify components (standard and non-standard) through construction drawings.
• Prepare drafts for technical and commercial proposals.
• Collaborate with the purchasing department for spare parts procurement.
• Inform the purchasing department of stock needs for spare parts.
• Organize daily collection of goods with freight forwarders in collaboration with logistics.

Job requirements

• Proven experience of at least 2-3 years in the industrial sector.
• Strong interpersonal skills and excellent technical knowledge of ovens and proofers.
• Proficiency with main technical drawing software (3D : Inventor, 2D : AutoCAD).
• Excellent teamwork and communication skills.

What we offer

Join Kaak Ovens & Proofers and work in a fast-growing company. We offer meal vouchers, corporate welfare, English courses, a young and dynamic international environment, coaching, training, and growth opportunities within our company.

About us

Located in Ala, Italy, Kaak Ovens & Proofers is part of the Dutch Royal Kaak Group. We specialize in designing and manufacturing ovens and proofing systems tailored to high-end clients in the bakery industry. With over 50 years of experience, our team provides complex and flexible solutions to our customers.

If you're interested in this position, click the button below to apply. For more information, please contact us.

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