Spare Parts & Customer Service Specialist (fixed-term contract)

TN Italy; Bologna; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Spare Parts & Customer Service Specialist for a fixed-term contract in Bologna. This role involves managing customer orders, ensuring high levels of satisfaction, and handling complaints effectively. The ideal candidate will possess strong communication skills, a degree in business or related fields, and proficiency in English, along with a second language. Join a dynamic team and contribute to enhancing customer service excellence in a thriving environment. If you are passionate about customer care and eager to make a difference, this opportunity is perfect for you.

Competenze

• 1-2 years of experience in a customer care role preferred.
• Excellent knowledge of English and a second language required.

Mansioni

• Manage customer and branch order fulfilment process efficiently.
• Handle non-conformity complaints and monitor overall performance.

Conoscenze

Customer Service

Communication Skills

Order Management

Problem-Solving

SAP Knowledge

Language Proficiency (English)

Language Proficiency (French/Spanish/Chinese)

Formazione

Bachelor's Degree in Business

Master's Degree in Business

Bachelor's Degree in Law

Bachelor's Degree in Languages

Strumenti

SAP

Descrizione del lavoro

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Spare Parts & Customer Service Specialist (fixed-term contract), Bologna

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Client:

GD

Location:

Bologna, Italy

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

07de114e9e64

Job Views:

1

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Spare Parts & Customer Service Specialist (fixed-term contract)

Numero lavoro CGS11863 Nazione Italia Sede: Città Bologna

About the Company

Details about the company are not provided in this description.

About the Role

The resource will be based in the Spare Parts Order Handling & Customer Service Area and will support the team in the following activities:

• Ensure effective and efficient management of the customer and branch order fulfilment process, including system entry, confirmation management, dispatch, and tracking of materials in coordination with the warehouse.
• Ensure correct and timely customer service by analysing the nature of enquiries and taking appropriate action involving relevant business areas to ensure customer satisfaction.
• Manage the spare parts non-conformity complaint process from customers and branches, involving the concerned business areas and monitoring complaints.
• Monitor the overall performance of the spares function by customer and geographical area, including volumes, service levels, backlogs, order processing times, and invoice payment terms, proposing corrective actions as needed.

What You Need to Be Successful

• Bachelor's or Master's degree in business, law, or languages.
• Knowledge of contracts.
• 1-2 years' experience in a similar customer care role is preferred.
• Excellent knowledge of English (written and spoken) and a second language (French, Spanish, or Chinese).
• SAP knowledge is a plus.
• Strong communication skills are essential.
• Ability to work independently and as part of a team.