Space IT Applications Lifecycle Lead

Starion; Frascati; In loco; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

European Space Agency (ESA) is seeking an Application Life-Cycle Coordinator to join our international team in Frascati (Italy) or Noordwijk (Netherlands). You will coordinate end-to-end processes for applications, ensuring alignment with business requirements and smooth delivery across ESA directorates.

You will collaborate with suppliers, stakeholders, and internal teams, review deliverables, manage incident escalations, and support adoption of new solutions while upholding ITIL practices and

Competenze

• Experience with SAP procurement modules, including SRM, ECC, and S/4.
• Proven experience in IT consultancy.
• Experience working in international environments.
• Solid understanding of ITIL 4 and ITSM tools.
• Experience with Microsoft 365.
• Fluent in English, both written and spoken.

Mansioni

• Ensure applications operate properly and handle exceptions.
• Coordinate end-to-end preparation, execution and follow-up of organisational processes.
• Act as operational authority for applications across stakeholders.
• Review deliverables and documentation.
• Serve as point of contact for suppliers on queries and issues.
• Monitor the adoption of new solutions and provide guidance on processes.
• Manage service provider proposals and align with ESA interests.
• Oversee ticket management and escalation processes.
• Provide demand management to ESA Customer Representatives and Process Leaders.

Conoscenze

SAP procurement (SRM/ECC/S/4)

IT consultancy

International teams

ITIL 4 / ITSM

Microsoft 365

English fluency

Strumenti

Observability tools

ESA-STAR

Descrizione del lavoro

European Space Agency (ESA) is seeking an Application Life-Cycle Coordinator to join our international team in Frascati (Italy) or Noordwijk (Netherlands). You will coordinate end-to-end processes for applications, ensuring alignment with business requirements and smooth delivery across ESA directorates.

You will collaborate with suppliers, stakeholders, and internal teams, review deliverables, manage incident escalations, and support adoption of new solutions while upholding ITIL practices and