Solutions Engineer

Beefree; Latina; Remoto; EUR 36.000 - 42.000; Tempo pieno

Descrizione del lavoro

A remote SaaS company is seeking a Solutions Engineer with technical expertise to empower customers using the Beefree SDK. Responsibilities include engaging with customers for consultancy, solving technical issues, and building relationships. Candidates should have 2-3 years of relevant experience and proficiency in web technologies. This role offers flexibility in remote work and various perks, including professional development opportunities and health benefits.

Servizi

Choice of equipment: laptop (PC or Mac), monitor and accessories

Remote flexibility: fully remote position

Recharge: at least three weeks of vacation yearly

Retreats: team distributed across various countries

Professional development: training resources and events

Internet stipend: €30 / month

Health benefits: comprehensive coverage

Supplementary pension: company match

Competenze

• 2-3 years of experience in a technical role such as solutions engineer, technical consultant, or technical account manager.
• Ability to articulate complex concepts to both technical and non-technical audiences.
• Proficiency in web technologies like HTML / CSS / JS, API, and SDK.
• Proven ability to build strong relationships with customers and understand their technical needs.
• Experience in providing technical support and resolving issues efficiently.
• You are a native English speaker or highly proficient (C1–C2 CEFR level).

Mansioni

• Engage with customers in a technical consultancy and advisory role throughout the full customer lifecycle.
• Showcase understanding of our product's ability to support customer workflows and integrated applications.
• Work with customers to solve technical issues and document considerations.
• Act as a trusted advisor, building relationships with technical stakeholders.
• Serve as the customer advocate to other internal teams.
• Curate product feedback based on customer interactions.

Conoscenze

Technical consultancy

HTML / CSS / JS

API

SDK

Customer relationship management

Problem-solving

Strong communication

Email builders

Descrizione del lavoro

Beefree is a fully remote SaaS company focused on empowering businesses, creators, and individuals in digital communications with an intuitive, no-code, drag-and-drop editor for designing responsive emails and landing pages. We are a remote team with a global footprint and a culture centered on transparency, collaboration, and democratizing the design of complex digital assets like emails and landing pages. You can read more about the Beefree story, our values and operating principles, and our culture at beefree.io / careers.

Location: Remote (Italy)   Type: Full-time, Remote   Salary Range: €36.000 - 42.000 for Italy

The role and your impact: As a Solutions Engineer, reporting to the Manager of the Beefree SDK Success Team, you will use your technical expertise to empower our expanding customer base with our cutting-edge embeddable editor, Beefree SDK. Join us in supporting innovative SaaS companies, from agile startups to industry giants as they tackle challenges like how to incorporate AI into their strategy. This job will be based in Italy.

Responsibilities

• Partner with fellow team members to engage with customers in a technical consultancy and advisory role throughout the full customer lifecycle, including pre-sales, onboarding, technical support, and business reviews.
• Showcase understanding of our product\'s ability to support customer workflows and integrated applications.
• Work with customers to solve technical issues, document technical considerations, and contribute to internal knowledge resources.
• Act as a trusted advisor, building relationships with technical stakeholders.
• Serve as the customer advocate to other internal teams, including administration, marketing, product, and development.
• Curate product feedback to enhance Beefree SDK based on customer interactions.

Qualifications

• 2-3 years of experience in a technical role such as solutions engineer, technical consultant, or technical account manager.
• Ability to articulate complex concepts to both technical and non-technical audiences.
• Proficiency in web technologies like HTML / CSS / JS, API, and SDK.
• Proven ability to build strong relationships with customers and understand their technical needs.
• Experience in providing technical support and resolving issues efficiently.
• Ability to build a web app, or experience with email builders or similar software, is a plus.
• You are a native English speaker or highly proficient (C1–C2 CEFR level), comfortable working in a predominantly English-speaking environment, including handling technical and complex customer-facing conversations.

Perks

• Your choice of equipment: laptop (PC or Mac), monitor and accessories
• Remote flexibility: fully remote position; WoW supports working from office, home, or other locations for limited periods
• Recharge: at least three weeks of vacation yearly
• Retreats: team distributed across USA, Canada, Italy, Bulgaria, and Denmark; 2025 retreat in Southern Spain
• Professional development: opportunities for growth with access to training resources and events
• Internet stipend: €30 / month
• Health benefits: comprehensive coverage for you and your family
• Supplementary pension: Amundi plan with company match

Some benefits may vary based on your specific location. Our team can help answer any questions after starting the recruiting process.

Our hiring process

At Beefree, we cherish diversity and are committed to creating an inclusive environment for all employees. Don’t hesitate to apply if your experience is close to what we’re looking for. Let\'s make magic together! Think you\'ve got the magic we\'re looking for? We\'re excited to hear from you! Apply now to start your adventure with Beefree, where every day is an opportunity to create, learn, and make a meaningful impact. Beefree\'s legal name is Bee Content Design, Inc., a Delaware corporation wholly-owned subsidiary of Growens S.p.A.

Growens and Beefree are equal-opportunity employers and value diversity. We do not discriminate on the basis of ethnicity, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, or any other basis protected by law.