Solutions Consultant (ITSM)

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT
As an ITOM Solutions Consultant, you will play a critical role in driving sales and helping prospects understand the strategic value of OpenText's IT Operations Management solutions. You will work closely with customers to understand their IT ecosystems and business needs, providing a comprehensive view of how OpenText's solutions can support their digital transformation journey. Your ability to communicate the value of OpenText solutions and guide customers in realizing their full potential will directly contribute to our success in complex, high-impact environments. This role will be based in Milan, Italy.

WHAT THE ROLE OFFERS

1. Support sales teams throughout the sales cycle from discovery to closing, ensuring alignment and becoming a trusted advisor.
2. Collaborate with customers to develop scalable, adaptable solutions aligned with their evolving business needs.
3. Work with Account Executives to communicate the value of OpenText's IT Operations Management solutions.
4. Develop technical demonstrations, proof of concepts, and deliver tailored customer presentations.
5. Assist with relationship management, technical sales information, and tools.
6. Represent OpenText at trade shows and industry events, contributing to the company's visibility.
7. Lead technical portions of design sessions, creating deliverables and recommended solutions.
8. Participate in scoping, technical RFx responses, and solution development.
9. Conduct Proof of Concepts (POCs), managing requirements, coordinating team efforts, and presenting findings.
10. Analyze data and create innovative solutions that evolve beyond customer requirements.

WHAT YOU NEED TO SUCCEED

1. Fluent in English and Italian.
2. Experience in a presales role, ideally in a SaaS/Cloud environment or IT Operations-related IT experience.
3. Knowledge of IT Operations Management solutions like Enterprise Service Management (ITSM).
4. Strong understanding of cloud-based platforms (SaaS, PaaS), multi-tenancy, and automation.
5. Experience with competitive ITOM landscape and the ability to create business cases, ROI/TCOs, and proposals.
6. Proficiency in VMware, Microsoft (MCSA, MCSE), containerization technologies (Docker, Kubernetes), and/or cloud platforms (AWS, Google Cloud, Azure).
7. Solid presentation, time management, and problem-solving skills.
8. Ability to prioritize, qualify, and provide excellent customer service.
9. Strong communication and collaboration skills, with a global mindset.
10. Self-motivated and committed to excellence.

ONE LAST THING
Join us as an ITOM Solutions Consultant and be instrumental in helping our customers with their digital transformation journey. Your contributions will play a key role in shaping the future of IT operations management and delivering impactful solutions for businesses across industries.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.