Solution Architect

Merkle DACH; Milano; Ibrido; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading customer experience agency is seeking a Solution Architect in Milan, Italy. You will connect business needs with technology, supervising large-scale projects and ensuring client satisfaction. With over 5 years of experience in eCommerce or CMS, you will lead communications among teams. This role offers flexible working arrangements and a vibrant workplace culture, supporting personal growth and collaboration.

Servizi

Flexible working hours

Remote work opportunities

Training and personal development

Competenze

• 5+ years of hands-on experience with eCommerce and/or CMS projects.
• Strong communication skills to engage across organizational units.
• Ability to design solution architectures for transformative customer experiences.

Mansioni

• Facilitate alignment between business and technology.
• Supervise large-scale client engagements on technological architecture.
• Translate business requirements into products and technical functions.

Conoscenze

Customer Experience Technology

Communication

Leadership

Solution Architecture Design

E-commerce

Descrizione del lavoro

Company Description

• We Dream. We Do. We Deliver.
• As a
• full-service,
• data-driven customer experience transformation agency,
• we partner with Top 500 companies in the DACH region and Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger between Namics and Isobar—two leading full-service digital agencies.
• 1800+ digital enthusiasts
• are innovating the way brands are built by providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet, and CMS. We are part of the global Merkle brand, the largest within the dentsu group, sharing a network of over 66,000 passionate individuals across 146 countries.

Job Description

In your role as a Solution Architect, you will help to:

• Facilitate and guide projects to ensure alignment between business and technology.
• Supervise and direct large-scale client engagements on overall technological architecture.
• Ensure re-use and scaling of our knowledge and methods.
• Share, train, and orchestrate to map client needs to Merkle capabilities.

What will be your role?

You will act as a bridge translating business requirements into products and technical functions. You will take ownership of client solutions across teams and technologies throughout the full project lifecycle. During delivery, you will connect customer staff and internal groups to ensure client needs are met with our organization's skills and capabilities.

Internally, you will help provide assets and knowledge transfer to support the growth and scalability of our offerings and the solution architecture practice.

• Qualifications
• You have an excellent understanding of modern and appropriate technologies for Customer Experience and hands-on experience with eCommerce and/or CMS projects in a corporate/enterprise context for 5+ years.
• You possess knowledge of topics like integration, search, security, scalability, operations, or similar, with a focus on complex and heterogeneous architectures.
• You have an initial understanding of how to design solution architectures that support clients in delivering transformative customer experiences.
• You are a strong communicator: comfortable dealing with customers, leading topics, developing buy-in, and engaging across organizational units.
• You can speak the language of both businesspersons and technologists.
• You demonstrate leadership skills in orchestrating and resolving inter-program and cross-functional topics.
• You have strong presentation skills.
• Proficiency in English is required.

Additional Information

We work with highly motivated people who support and enrich each other. We embrace the possibilities of the digital world through home office, allowing flexible (annual) working hours and remote work. We value face-to-face interactions—coffee, tea, biscuits, or fruit are shared throughout our offices.

If you need a break from the digital world, we enjoy hands-on activities using pens, paper, and whiteboards for brainstorming. To relax, you can use our foosball table, PlayStation, massage bench, or yoga mat. We also offer regular exchange formats like meetings and tech labs for networking and learning. We are committed to education and support training internally and externally. We support you in your growth.

Personnel consultancies: we work only with selected partners.

• Contact

Julia Werner

Senior Talent Acquisition Business Partner