Solution Advisor - SAP Academy for Customer Success - Italy (Hybrid)

SAP; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

SAP is seeking candidates for the Academy for Customer Success program, aimed at early-career talent. Participants will gain extensive training as Solution Advisors, enhancing their technical and business skills while supporting customers in their Digital Transformation journeys. Candidates should possess strong problem-solving skills, effective communication in English and Italian, and a collaborative mindset.

Servizi

Competitive salary and benefits

Collaborative team environment

Opportunities for learning and development

Competenze

• 2-3 years of professional experience in technical and business processes.
• Strong problem-solving skills and collaborative approach.
• Proficiency in English and Italian for effective communication.

Mansioni

• Participate in a 10-month program to develop customer-facing skills.
• Support customers in their Digital Transformation journey.
• Engage in experiential learning with global colleagues and emerging technologies.

Conoscenze

Technical and business process knowledge

Problem-solving skills

Collaborative approach

Adaptability

Understanding of AI fundamentals

Business acumen

Effective communication in English and Italian

Descrizione del lavoro

What we offer

We help the world run better.

Our company culture focuses on enabling our employees to foster innovation by building breakthroughs together. We emphasize building a foundation for the future and creating a workplace that values differences, embraces flexibility, and aligns with our purpose-driven, future-focused work. We provide a highly collaborative, caring team environment with a strong focus on learning and development, recognition, and various benefits options. Apply now!

Please note that this is a pipeline/evergreen job posting; candidate feedback may take longer than usual. The official recruitment begins in August 2025. By applying, you can connect with us early for the SAP Academy for Customer Success Program starting March 2026. We will host info sessions about the program in the upcoming months.

The SAP Academy for Customer Success is a global development program designed for early-career talent.

Who You’ll become

A Solution Advisor works closely with customers and prospects to identify and solve business challenges and meet strategic objectives using SAP solutions. As part of the sales team, a Solution Advisor is a subject matter expert responsible for functional and technical knowledge during the sales cycle. They support deals by participating in discovery sessions, executive meetings, presentations, and software demonstrations to showcase SAP’s value. They also participate in marketing events, lead Design Thinking sessions, and collaborate with the sales team to identify opportunities within existing accounts.

What You’ll Do

As a Solution Advisor in the SAP Academy for Customer Success, you will:

• Complete a 10-month program that prepares you for a successful customer-facing career at SAP.
• Engage in experiential learning with colleagues worldwide, acquiring business, industry, and SAP solution skills while working with emerging technologies.
• Receive on-the-job training under senior mentors, gaining real-world experience to guide customers through their Digital Transformation journey.

The program will deepen your SAP knowledge and provide professional experience to serve customers. From day one, you will have full-time employment with practical learning opportunities. Upon successful completion, you will lead customer discovery sessions, conduct surveys to identify business challenges, deliver impactful software demonstrations, support demand generation through marketing events, and assist in deal execution by responding to RFPs.

Solution areas include:

• SAP Finance & Spend Management (F&S) — Knowledge in accounting, procurement, supplier management, focusing on visibility, cost reduction, and efficiency.
• SAP SuccessFactors (HCM) — Knowledge in HR, payroll, talent management, employee experience, HR analytics, workforce planning, and sales performance.
• SAP Supply Chain Management (SCM) — Knowledge in supply chain, asset management, manufacturing, logistics, or product lifecycle management.
• SAP Customer Experience (CX) — Knowledge of e-commerce, sales, customer service, and marketing processes.
• SAP Business Transformation Management (BTM) — Knowledge in business process management and automation applications.
• SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) — Knowledge in databases, analytics, application development, integration, AI, and security technologies.

What You Bring

• 2-3 years of professional experience with a solid foundation in technical and business processes, relevant technologies, and customer-facing skills.
• Technical and business process knowledge, with strong problem-solving skills to support solution delivery and operational efficiency.
• Collaborative approach to working internally and externally.
• Quick learner, adaptable to change, and able to apply knowledge effectively.
• Understanding of AI fundamentals, applications, and ethics for business problem-solving.
• Resilient mindset, optimistic, and growth-oriented.
• Strong business acumen with knowledge of business processes and industries.
• Proficiency in English and Italian for effective communication within our global and local networks.

About SAP Academy for Customer Success

This 10-month program develops our next-generation workforce in a diverse, global environment. It provides an energizing and inspiring experience, laying a foundation for a successful career at SAP, with opportunities to build a global network, engage with customers, and leverage cloud products while earning competitive salary and benefits.

#SAPAcademyforCustomerSuccess

#SAPCSCareers

Our hybrid work setup typically involves three days a week in the office or on-site with customers or partners. Participants will spend 4-6 weeks in San Ramon, California, for immersive hands-on learning and networking, scheduled for the first quarter of 2026. Final details will be confirmed then, with advance notice for preparations. During critical phases, full engagement is required, and vacations may not be approved.

We are SAP

SAP’s innovations help over 400,000 customers worldwide. Known for ERP software, SAP now leads in cloud-based business applications, analytics, and AI. With 200 million users and 100,000 employees, SAP is purpose-driven, collaborative, and committed to development and solving global challenges.

Our inclusion promise

SAP fosters a culture of inclusion, health, well-being, and flexible work. We value diverse capabilities and invest in our employees to unlock potential and create a more equitable world. SAP is an equal-opportunity employer, providing accommodations for applicants with disabilities. To request assistance, contact our recruitment team via email at the provided addresses.

EOE AA M/F/Vet/Disability

We consider all qualified applicants without regard to age, race, religion, ethnicity, gender, sexual orientation, gender identity, veteran status, or disability. Candidates may undergo background verification.