Solution Advisor - SAP Academy for Customer Success - Italy (Hybrid)

SAP SE; Arezzo; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global leader in software solutions is seeking a Solution Advisor for their SAP Academy for Customer Success in Italy. This hybrid role involves a 10-month immersive program aimed at developing customer-facing skills while working with innovative technologies. Candidates should possess problem-solving skills and proficiency in English and Italian, with a strong focus on learning and collaboration. Successful applicants will lead customer engagement and support digital transformation projects.

Servizi

Competitive pay

Dynamic work environment

Learning and development opportunities

Flexible work models

Competenze

• Three years of professional experience in technical and business processes.
• Strong problem-solving skills and experience supporting solution delivery.
• Ability to learn new concepts quickly and adapt to change.

Mansioni

• Complete a 10-month program for a successful customer-facing career.
• Participate in experiential learning and gain real-world experience.
• Lead customer discovery sessions and support demand generation.

Conoscenze

Problem-solving skills

Customer-facing skills

Technical knowledge

Business process knowledge

AI fundamentals understanding

Strong business acumen

Proficiency in English

Proficiency in Italian

Descrizione del lavoro

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Solution Advisor - SAP Academy for Customer Success - Italy (Hybrid)

What we offer

We help the world run better.

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and aligns with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now!

The official recruitment begins August 2025. By applying to this pipeline position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Customer Success Program starting March 2026. We will host info sessions about the Program in the months ahead.

The SAP Academy for Customer Success is a global development program designed for early-career talent.

Who You’ll become

A Solution Advisor works closely with customers and prospects to identify and solve business challenges and meet strategic objectives using SAP solutions. As part of the sales team, a Solution Advisor is the subject matter expert responsible for functional and technical knowledge within the sales cycle. They provide deal support through discovery sessions, executive meetings, presentations, and software demonstrations to illustrate SAP’s value. They also participate in marketing events, lead Design Thinking sessions, and collaborate with the sales team to identify whitespace opportunities.

What You’ll Do

As a Solution Advisor in the SAP Academy for Customer Success, your responsibilities include:

• Successfully completing a 10-month program that lays a foundation for a successful customer-facing career at SAP.
• Participating in experiential learning with colleagues worldwide and acquiring a broad range of business, industry, and SAP solution skills while working with emerging technologies.
• Receiving on-the-job training under senior Solution Advisor mentorship, gaining real-world experience, and helping guide customers through their Digital Transformation journey.

The program enriches your SAP knowledge and provides professional experience. It offers full-time employment from day one with practical learning. After completion, you will lead customer discovery sessions, create impactful software demonstrations, support demand generation through marketing events, and assist in deal execution.

Solution areas focus:

SAP Finance & Spend Management (F&S) – Knowledge in accounting, procurement, and supplier management to enhance visibility, reduce costs, and improve efficiency.

SAP SuccessFactors (Human Capital Management - HCM) – Knowledge in core HR, payroll, talent management, employee experience, HR analytics, workforce planning, and sales performance management.

SAP Supply Chain Management (SCM) – Knowledge in supply chain, asset management, manufacturing, logistics, or product and project lifecycle management.

SAP Customer Experience (CX) – Knowledge of e-commerce, sales, customer service, and marketing processes.

SAP Business Transformation Management (BTM) – Knowledge in business process management and automation applications and architecture.

SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) – Knowledge in data management, analytics, application development, integration, intelligent technologies, and AI, including understanding of technology domains like integration, data, infrastructure, and security.

What You Bring

• Three years of professional experience with a solid foundation in technical and business processes, relevant technologies, and customer-facing skills.
• Technical and business process knowledge, strong problem-solving skills, and experience supporting solution delivery and operational efficiency.
• A cooperative approach to work relationships, both internally and externally.
• The ability to quickly learn new concepts, adapt to change, and apply knowledge effectively.
• An understanding of AI fundamentals, uses, and ethics to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and striving for growth and success.
• Strong business acumen, with knowledge of business processes and industries.
• Proficiency in English and Italian to engage effectively with our global and local network.

The SAP Academy for Customer Success is a global program for early-career talent, offering a three-year journey that fosters accountability, productivity, and leadership potential.

Join us to build a global network, collaborate on real business challenges, gain hands-on experience with cloud solutions, and learn in a dynamic environment with competitive pay and benefits.

SAP’s hybrid work setup typically involves three days a week in the office or on-site with customers or partners, with plans for a four-week in-person experience in San Ramon, California, likely spread across two trips. The final decision on this component will be confirmed by Q1 2026. During critical phases, full engagement is required, and vacation may be restricted.

We are SAP

Our innovations help over 400,000 customers worldwide work more efficiently and use insights effectively. SAP, originally known for ERP software, now leads in cloud, analytics, AI, and experience management. With 200 million users and 100,000 employees, we are purpose-driven and collaborative, committed to solving real business challenges together.

Our culture emphasizes inclusion, health, well-being, and flexible work models, ensuring everyone can perform at their best. We believe in unleashing talent and creating a more equitable world.

SAP is an equal-opportunity employer and an affirmative action employer. We provide accommodations for applicants with disabilities. For assistance, contact our Recruiting Operations Team at the appropriate regional email addresses.

EOE AA M/F/Vet/Disability

Qualified applicants will be considered regardless of age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, veteran status, or disability. Candidates may undergo background verification.

Requisition ID: 429963

Employment Type: Regular Full Time

Expected Travel: 0 - 100%

Location: Milano, IT, 20124

Job Segment: Logistics, Payroll, Supply Chain, Event Marketing, Supply Chain Manager, Operations, Finance, Marketing