Software Support Consultant

TN Italy; Nicosia; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player in software development is seeking a Software Support Consultant to join their dynamic team in Nicosia. This role involves providing top-notch technical support to both local and international clients, ensuring their issues are resolved efficiently. The ideal candidate will possess excellent communication skills and a customer-centered approach, along with a solid understanding of enterprise business processes. With competitive remuneration, flexible working hours, and opportunities for professional development, this position offers a great chance to grow within a supportive environment. If you are passionate about technology and customer service, this role is perfect for you.

Servizi

Competitive Remuneration

Discretionary Bonuses

Provident Fund

Flexible Working Hours

Travel Allowance for Overseas Travel

Professional Development Training Courses

Daily Free Coffee

Weekly Lunch

Competenze

• Fluency in Greek and English, both written and verbal.
• Experience in software consulting or development is an advantage.

Mansioni

• Handle support requests via telephone or email.
• Perform first-level troubleshooting for common issues.
• Manage the helpdesk ticketing system.

Conoscenze

Analytical Skills

Communication Skills

Customer Service

Technical Support

Formazione

University Degree in Related Subject

Strumenti

Helpdesk Ticketing System

Descrizione del lavoro

Software Support Consultant, Nicosia, Sicily

Client: GRS Recruitment

Location: Nicosia, Sicily

Job Category: Other

EU work permit required: Yes

Job Reference: 3b6aa7b1d4e6

Job Views: 1

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description:

A well-established company specializing in Software Development with offices in Nicosia is partnering with GRS Recruitment to hire a Software Support Consultant. The successful candidate will provide technical support to local and international clients. GRS Recruitment invites you to submit your CV for this Nicosia-based role.

Main Duties and Responsibilities:

• Handle support requests via telephone or email.
• Perform first-level troubleshooting for common issues.
• Redirect complex issues to appropriate internal or external resources.
• Identify and escalate urgent situations.
• Follow up with clients to ensure issues are resolved.
• Manage the helpdesk ticketing system.
• Provide user training.
• Maintain helpdesk and documentation.

Candidate Profile:

• University degree in a related subject.
• Experience in software consulting or development is an advantage.
• Fluency in Greek and English, both written and verbal.
• High computer literacy.
• Excellent analytical skills.
• Strong communication skills.
• Customer-centered approach to support.
• Basic understanding of enterprise business processes.
• Previous experience in software technical support is an advantage.

Company Benefits:

• Competitive remuneration including discretionary bonuses.
• Provident Fund.
• Flexible working hours.
• Travel allowance for overseas travel.
• Professional development training courses.
• Daily free coffee.
• Weekly lunch.

Due to high application volume, only shortlisted candidates will be contacted.