Software / Networked Data Integrity Systems Field Service Engineer

Agilent Technologies, Inc.; Milano; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in laboratory technologies seeks a Field Service Engineer in Italy. This role involves supporting clients on-site and remotely with software and data integrity solutions. Candidates should have a relevant degree, hands-on experience with GC/LC systems, and proficiency in both Italian and English. The position offers a permanent contract, extensive training, and numerous benefits including a company car and health insurance.

Servizi

Permanent Contract

Company pension scheme

Yearly company bonus

Company car

Private health care

Medical & life insurance

Stock purchase plan

Competenze

• Hands-on experience with GC or / and LC.
• Full proficiency in Italian and good level of English.
• A valid driving license.

Mansioni

• Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities.
• Maintain customer service reputation by aligning with all corporate policies and procedures.
• Provide feedback to Product Specialists regarding performance anomalies.

Conoscenze

Communication

Customer orientation

Problem-solving

Formazione

University degree in Chemistry, Biochemistry, Biotechnology or Computer Science

Descrizione del lavoro

Software / Networked Data Integrity Systems Field Service Engineer page is loaded

Software / Networked Data Integrity Systems Field Service Engineer Apply locations Italy-Remote Location-Milan Option to Work Remote in Italy time type Full time posted on Posted 5 Days Ago job requisition id 4033357 Job Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us! Information about Agilent is available at .

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients both on-site and remotely with the installation, implementation, maintenance, and qualification of Software and Data Integrity solutions . These networked systems are designed to meet the requirements of 21 CFR Part 11 , enabling instruments and customers to operate in full compliance with regulatory standards.

Your main responsibilities will be to :

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities.
• Contact customers in a timely manner and schedules service efficiently.
• Connect with manager and sales team to understand and meet customer needs and expectations.
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures.
• Complete administrative paperwork and computer reports promptly and accurately.
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required.
• Address customer requests for service and communicate proactively before, during and after service.

This role is primarily home-based, combined with frequent travel to customer sites across Italy (a company car will be provided). Following an initial onboarding period to become familiar with our processes and a progressive training phase to develop the necessary technical skills, the role is expected to involve an approximate 50 / 50 split between remote and on-site activities.

Qualifications

We are looking for an individual with the following background :

University degree in Chemistry, Biochemistry, Biotechnology or Computer Science.

Hands-on experience with GC or / and LC, either in a technical support role or as an end user.

Strong interest in, and preferably experience with, software, data analysis, integrated systems, and operating system / software development

Full proficiency in Italian and good level of English (especially reading & understanding).

A valid driving license.

On a personal level, you are proactive, outgoing and customer oriented . You enjoy working both autonomously and as part of a team , to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners. You are highly self-motivated and capable of independently managing the entire lifecycle of distributed systems implementation projects - from the initial Kick-Off Meeting with the customer through to project delivery and post-sales support.

What we offer :

• Permanent Contract
• Outstanding company culture
• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance
• A position within an international organization with exciting opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field!

This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required : 50% of the Time Shift : Day Duration : No End Date Job Function : Services & Support Similar Jobs (1) Field Service Engineer – GC / GC-MS / high-end GC-MS for Northern Italy (BG-BS) locations 3 Locations time type Full time posted on Posted 2 Days Ago View Graduate and Student Job Search and Apply

As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life.

Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.

Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.

We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com .

J-18808-Ljbffr