SOFTWARE CUSTOMER CARE

TN Italy; Giussano; In loco; EUR 35.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a skilled technical support specialist to assist both Italian and foreign customers with software solutions. This role involves interfacing with various company functions to ensure customer satisfaction, creating example projects, and providing training. The ideal candidate will have a Master's or Bachelor's degree in Computer Engineering and at least 3 years of experience in structured industrial environments. Join a dynamic team that values continuous learning with access to an extensive e-learning platform and opportunities for international collaboration.

Servizi

Unlimited access to Udemy Business

International project opportunities

Economic incentives

Personal development plans

Competenze

• 3+ years of experience in technical roles involving customer relations.
• Strong knowledge of C# and experience with Visual Studio.

Mansioni

• Provide technical assistance to customers on software use.
• Interface with company functions for optimal customer request handling.

Conoscenze

C#

Visual Studio

Visual Studio Code

Microsoft Operating Systems

Linux Operating Systems

Computer Networks

ISO/OSI Levels

English Language

Formazione

Master's Degree in Computer Engineering

Bachelor's Degree in Computer Engineering

Descrizione del lavoro

Social network you want to login/join with:

-Technical assistance to both Italian and foreign customers on the use of the software;

- Interface with other company functions for the optimal handling of customer requests;

- Creation of example projects and guidance in solving customer problems;

- Training activities for customers; Supporting the team of internal developers.

Role Requirements:

- Master's degree and/or Bachelor's degree in Computer Engineering;

- Preferable experience in the role of at least 3 years in structured industrial companies with technical roles involving customer relations;

- Experience in the automation sector is welcome;

- Excellent knowledge of the C# programming language;

- Knowledge of the Visual Studio environment, Visual Studio Code;

- Knowledge of Microsoft and Linux operating systems;

- Knowledge of computer networks, ISO/OSI levels;

- Good knowledge of written and spoken English.

Personal characteristics:

- Strong customer orientation;

- Strong communication skills Aptitude for teamwork;

- Organisation, accuracy;

- Ability to manage priorities.

What we offer you:

- Learning paths: for us, training is an essential and continuous element. Whether technical or transversal, you will have unlimited access to the Udemy Business e-learning platform, as well as the possibility of participating in courses organised by us to develop new skills;

- The chance to work in an international context, with project opportunities in close contact with colleagues from all over the world. In fact, we are part of the Rockwell Automation Group, world leader in industrial automation. Economic incentives and personal development plans.