Software Application Specialist

Abbott Laboratories; Milano; In loco; EUR 25.000 - 40.000; Tempo pieno

Descrizione del lavoro

Abbott Laboratories recherche un IT Technician pour son équipe mondiale de support à Milan. Le candidat idéal aura une formation technique, une expérience en laboratoire d'analyse et une connaissance des langages de programmation de type Pascal. Les responsabilités incluent le support client, la documentation technique et l'implémentation de règles automatiques. Ce rôle exige une forte collaboration d'équipe et une volonté d'apprendre, avec la possibilité de travailler en indépendante selon des directions fournies.

Competenze

• Diplôme en matières scientifiques ou techniques requis.
• Connaissance d'au moins un langage de programmation de type Pascal nécessaire.
• Anglais écrit et parlé (niveau B1 minimum) requis.

Mansioni

• Implémentation de règles automatiques pour le produit AMS.
• Support aux collègues du service client.
• Gestion d'audits et plaintes.

Conoscenze

connaissance des langages de programmation Pascal

collaboration en équipe

autonomie

rédaction de documentation technique

Formazione

diplôme en matières scientifiques ou techniques

Strumenti

systèmes de gestion de tickets de support

SQL

Oracle DB

Descrizione del lavoro

We are looking for a resource, to be included in the Milan global support team
for AlinIQ AMS, who has experience as an IT technician in the Analysis Laboratory, with particular reference to the connection of analytical instruments to management software.
The resource must also have general programming concepts in Pascal-like languages, in order
to implement automatic rules on the AMS product.
Responsibilities:
•Implementation of automatic rules for the AMS product and management of their release
through the Quality procedures and tools provided (e.g. JAMA).
•Support for customer service colleagues.
•Customer support.
•Support for the management of audits and complaints.
•Support for the creation of internal documentation.
•In a second phase: Implementation of reports and statistics on AMS, through use of the Statistic Manager module, again through the application of Quality procedures for the definition of requirements and for release into production.

Requirements:
•A diploma in scientific or technical subjects is appropriate.
•Knowledge of at least one simple Pascal-like programming language.
•In-depth knowledge of written and spoken English (at least B1 level).
•Ability to write technical documentation, in Italian and in English.
•Excellent team collaboration skills, dynamism, and desire to learn.
•Ability to work independently according to directions provided and respect deadlines.
•Residence within approximately 30 KM of Milan (4 days a week it is mandatory to be
in office).

Preferred Requirements:

Previous work experience as an IT technician in the Analysis Laboratory, with particular
reference to the connection of analytical instruments to management software.
•Previous work experience in customer service, with use of remote connection systems at
the customer's premises.
•Previous use of support ticket management systems
•Knowledge of SQL, Oracle DB.