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Social Media Representative-Italian Speaker in Greece (w/ Relocation Package)

Cross Border Talents

Torino

Remoto

EUR 18.000 - 26.000

Tempo pieno

30+ giorni fa

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Descrizione del lavoro

An established industry player is seeking a Social Media Representative to join their dynamic team in Greece. This role is perfect for someone passionate about fostering a positive online community and providing empathetic support to users. You will assist with inquiries, enforce community standards, and analyze data to improve user experiences. With a relocation package that includes flight assistance and accommodation, this opportunity offers a unique chance to make a difference while enjoying the vibrant culture of Greece. If you thrive in a fast-paced environment and love helping others, this is the job for you!

Servizi

Relocation package
Paid flight to Greece
Airport pick-up
Paid accommodation for 2 weeks
Assistance with tax number and bank account
Monthly performance bonus

Competenze

  • Up to 1 year of experience in Business Process Outsourcing or similar.
  • C2 level in Italian and B2 in English required.

Mansioni

  • Assist community inquiries with empathy and accuracy.
  • Investigate and resolve issues on social media platforms.
  • Analyze data to enhance user experience.

Conoscenze

Exceptional communication skills
Soft skills
Tech-savvy
Ability to multitask
Analytical capabilities

Formazione

High school diploma

Descrizione del lavoro

Turin, Metropolitan City of Turin, Italy

Social Media Representative-Italian Speaker in Greece (w/ Relocation Package)
Job Description:

Location: Onsite in Moschato, Greece or Remote in Greece

Company: Cross Border Talents is Recruiting!

About Us:

Join our vibrant and dynamic team dedicated to delivering top-notch support to our online community. We are passionate about creating a safe and positive environment for our users, and we need empathetic and skilled individuals to help us achieve this mission.

Responsibilities:

  • Assist our community and resolve inquiries empathetically, accurately, and promptly.
  • Stay knowledgeable about our products and community standards.
  • Make well-balanced decisions and advocate effectively for our community.
  • Exhibit strong interpersonal, verbal, and written communication skills, with an emphasis on empathy.
  • Support the company’s mission by prioritizing the community’s well-being.
  • Investigate and resolve issues reported on the social media platform, including account support and reports of abusive content.
  • Respond to user inquiries with high quality, speed, empathy, and accuracy.
  • Use market-specific knowledge to develop scalable solutions for community support.
  • Analyze data to improve the overall user experience.
  • Enforce the company’s Terms of Use by monitoring reports of abuse.
  • Review reported content within agreed turnaround times and quality standards.
  • Identify workflow inefficiencies and suggest solutions.
  • Recognize trends and escalate issues outside company policy to the global team.

Experience:

  • Up to 1 year of experience in a Business Process Outsourcing environment or a comparable service/process management environment.
  • High affinity and cultural awareness of the political and social situation relevant to the market/region supported.
  • Italian speaker (C2) with very good communication skills in English (at least B2 level).

Skills:

  • Exceptional communication and soft skills.
  • Tech-savvy and resourceful.
  • Ability to multitask and work efficiently.
  • Excellent reasoning and analytical capabilities.
  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

Requirements:

  • EU nationality or Greek residence permit.
  • High school diploma.
  • Availability to work in shifts (40 hours per week, 5 days per week, 8 hours per day) between Monday-Sunday, 7 am-10 pm.
  • 5 working days of training.
  • Relocation package including paid flight to Greece, airport pick-up, administration assistance (tax number, bank account, etc.), 2 weeks paid in a hotel, and help from an agency to find an apartment.
  • Gross monthly salary plus a monthly performance bonus.

If you are passionate about helping others and creating a positive online community, we would love to hear from you. Apply today and make a difference!

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