Social Media Representative-Italian Speaker in Greece (w/ Relocation Package)

Cross Border Talents; Palermo; Remoto; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

An innovative company is seeking empathetic and skilled individuals to join their dynamic team. This role focuses on providing exceptional support to an online community, ensuring a safe and positive environment for users. Responsibilities include assisting community members, resolving inquiries, and advocating for user well-being. Ideal candidates will possess strong communication skills, a tech-savvy mindset, and the ability to multitask effectively in a fast-paced environment. This opportunity not only offers a chance to make a difference but also includes a relocation package to Greece, making it an exciting prospect for those passionate about community support.

Servizi

Relocation package

Paid flight to Greece

Airport pick-up

Administration assistance

2 weeks paid hotel stay

Competenze

• Up to 1 year of experience in a relevant service management environment.
• Italian speaker (C2) with very good English communication skills.

Mansioni

• Assist the community and resolve inquiries empathetically and accurately.
• Investigate and resolve issues reported on the social media platform.
• Analyze data to improve the overall user experience.

Conoscenze

Exceptional communication skills

Soft skills

Tech-savvy

Analytical capabilities

Multitasking ability

Formazione

High school diploma

Descrizione del lavoro

Job Description:

Location: Onsite in Moschato, Greece or Remote in Greece

Company: Cross Border Talents is Recruiting!

About Us:

Join our vibrant and dynamic team dedicated to delivering top-notch support to our online community. We are passionate about creating a safe and positive environment for our users, and we need empathetic and skilled individuals to help us achieve this mission.

Responsibilities:

• Assist our community and resolve inquiries empathetically, accurately, and promptly.
• Stay knowledgeable about our products and community standards.
• Make well-balanced decisions and advocate effectively for our community.
• Exhibit strong interpersonal, verbal, and written communication skills, with an emphasis on empathy.
• Support the company’s mission by prioritizing the community’s well-being.
• Investigate and resolve issues reported on the social media platform, including account support and reports of abusive content.
• Respond to user inquiries with high quality, speed, empathy, and accuracy.
• Use market-specific knowledge to develop scalable solutions for community support.
• Analyze data to improve the overall user experience.
• Enforce the company’s Terms of Use by monitoring reports of abuse.
• Review reported content within agreed turnaround times and quality standards.
• Identify workflow inefficiencies and suggest solutions.
• Recognize trends and escalate issues outside company policy to the global team.

Experience:

• Up to 1 year of experience in a Business Process Outsourcing environment or a comparable service/process management environment.
• High affinity and cultural awareness of the political and social situation relevant to the market/region supported.
• Italian speaker (C2) with very good communication skills in English (at least B2 level).

Skills:

• Exceptional communication and soft skills.
• Tech-savvy and resourceful.
• Ability to multitask and work efficiently.
• Excellent reasoning and analytical capabilities.
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

Requirements:

• EU nationality or Greek residence permit.
• High school diploma.
• Availability to work in shifts (40 hours per week, 5 days per week, 8 hours per day) between Monday-Sunday, 7 am-10 pm.
• 5 working days of training.
• Relocation package including paid flight to Greece, airport pick-up, administration assistance (tax number, bank account, etc.), 2 weeks paid in a hotel, and help from an agency to find an apartment.
• Gross monthly salary plus a monthly performance bonus.

If you are passionate about helping others and creating a positive online community, we would love to hear from you. Apply today and make a difference!