Social Media Representative-Italian Speaker in Greece (w/ Relocation Package)

Cross Border Talents; Milano, Genova; Remoto; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

An innovative company is seeking a Social Media Representative fluent in Italian to join their dynamic team in Greece. This role involves providing empathetic support to users, resolving inquiries, and ensuring a positive online community experience. You will play a crucial part in monitoring content, advocating for community standards, and analyzing user data to enhance service quality. With a relocation package that includes flight assistance and accommodation support, this is a fantastic opportunity for those passionate about helping others in a vibrant, fast-paced environment. Join us and make a difference today!

Servizi

Relocation package

Paid flight to Greece

Airport pick-up

Accommodation assistance

Paid hotel stay for 2 weeks

Performance bonus

Competenze

• Up to 1 year of experience in a Business Process Outsourcing environment.
• Italian speaker (C2) with English communication skills (B2).

Mansioni

• Assist community inquiries with empathy and accuracy.
• Investigate and resolve issues on the social media platform.
• Analyze data to improve user experience.

Conoscenze

Exceptional communication skills

Soft skills

Tech-savvy

Multitasking

Analytical capabilities

Team player

Formazione

High school diploma

Descrizione del lavoro

Genoa, Metropolitan City of Genoa, Italy

Social Media Representative-Italian Speaker in Greece (w/ Relocation Package)

Job Description:

Location: Onsite in Moschato, Greece or Remote in Greece

Company: Cross Border Talents is Recruiting!

About Us:

Join our vibrant and dynamic team dedicated to delivering top-notch support to our online community. We are passionate about creating a safe and positive environment for our users, and we need empathetic and skilled individuals to help us achieve this mission.

Responsibilities:

• Assist our community and resolve inquiries empathetically, accurately, and promptly.
• Stay knowledgeable about our products and community standards.
• Make well-balanced decisions and advocate effectively for our community.
• Exhibit strong interpersonal, verbal, and written communication skills, with an emphasis on empathy.
• Support the company’s mission by prioritizing the community’s well-being.
• Investigate and resolve issues reported on the social media platform, including account support and reports of abusive content.
• Respond to user inquiries with high quality, speed, empathy, and accuracy.
• Use market-specific knowledge to develop scalable solutions for community support.
• Analyze data to improve the overall user experience.
• Enforce the company’s Terms of Use by monitoring reports of abuse.
• Review reported content within agreed turnaround times and quality standards.
• Identify workflow inefficiencies and suggest solutions.
• Recognize trends and escalate issues outside company policy to the global team.

Experience:

• Up to 1 year of experience in a Business Process Outsourcing environment or a comparable service/process management environment.
• High affinity and cultural awareness of the political and social situation relevant to the market/region supported.
• Italian speaker (C2) with very good communication skills in English (at least B2 level).

Skills:

• Exceptional communication and soft skills.
• Tech-savvy and resourceful.
• Ability to multitask and work efficiently.
• Excellent reasoning and analytical capabilities.
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

Requirements:

• EU nationality or Greek residence permit.
• High school diploma.
• Availability to work in shifts (40 hours per week, 5 days per week, 8 hours per day) between Monday-Sunday, 7 am-10 pm.
• 5 working days of training.
• Relocation package including paid flight to Greece, airport pick-up, administration assistance (tax number, bank account, etc.), 2 weeks paid in a hotel, and help from an agency to find an apartment.
• Gross monthly salary plus a monthly performance bonus.

If you are passionate about helping others and creating a positive online community, we would love to hear from you. Apply today and make a difference!