Social Media Representative-Italian Speaker in Greece (w/ Relocation Package)

Cross Border Talents; Bari; Remoto; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking empathetic individuals to join their vibrant team dedicated to creating a safe online community. This role involves assisting users, resolving inquiries, and advocating for community well-being. The ideal candidate will possess exceptional communication skills and a tech-savvy mindset, thriving in a dynamic environment. With a focus on user experience and community standards, this position offers the opportunity to make a significant impact while enjoying a supportive work culture. If you're passionate about helping others and making a difference, this is the perfect opportunity for you!

Servizi

Relocation package including paid flight to Greece

Airport pick-up

Administration assistance (tax number, bank account)

2 weeks paid in a hotel

Help from an agency to find an apartment

Gross monthly salary plus performance bonus

Competenze

• Up to 1 year experience in a BPO or service management environment.
• Italian speaker (C2) with good English communication (B2).

Mansioni

• Assist the community and resolve inquiries empathetically and accurately.
• Investigate and resolve issues reported on the social media platform.
• Analyze data to improve overall user experience.

Conoscenze

Exceptional communication and soft skills

Tech-savvy and resourceful

Ability to multitask and work efficiently

Excellent reasoning and analytical capabilities

Team player in a fast-paced environment

Formazione

High school diploma

Descrizione del lavoro

Job Description:

Location: Onsite in Moschato, Greece or Remote in Greece

Company: Cross Border Talents is Recruiting!

About Us:

Join our vibrant and dynamic team dedicated to delivering top-notch support to our online community. We are passionate about creating a safe and positive environment for our users, and we need empathetic and skilled individuals to help us achieve this mission.

Responsibilities:

• Assist our community and resolve inquiries empathetically, accurately, and promptly.
• Stay knowledgeable about our products and community standards.
• Make well-balanced decisions and advocate effectively for our community.
• Exhibit strong interpersonal, verbal, and written communication skills, with an emphasis on empathy.
• Support the company’s mission by prioritizing the community’s well-being.
• Investigate and resolve issues reported on the social media platform, including account support and reports of abusive content.
• Respond to user inquiries with high quality, speed, empathy, and accuracy.
• Use market-specific knowledge to develop scalable solutions for community support.
• Analyze data to improve the overall user experience.
• Enforce the company’s Terms of Use by monitoring reports of abuse.
• Review reported content within agreed turnaround times and quality standards.
• Identify workflow inefficiencies and suggest solutions.
• Recognize trends and escalate issues outside company policy to the global team.

Experience:

• Up to 1 year of experience in a Business Process Outsourcing environment or a comparable service/process management environment.
• High affinity and cultural awareness of the political and social situation relevant to the market/region supported.
• Italian speaker (C2) with very good communication skills in English (at least B2 level).

Skills:

• Exceptional communication and soft skills.
• Tech-savvy and resourceful.
• Ability to multitask and work efficiently.
• Excellent reasoning and analytical capabilities.
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

Requirements:

• EU nationality or Greek residence permit.
• High school diploma.
• Availability to work in shifts (40 hours per week, 5 days per week, 8 hours per day) between Monday-Sunday, 7 am-10 pm.
• 5 working days of training.
• Relocation package including paid flight to Greece, airport pick-up, administration assistance (tax number, bank account, etc.), 2 weeks paid in a hotel, and help from an agency to find an apartment.
• Gross monthly salary plus a monthly performance bonus.

If you are passionate about helping others and creating a positive online community, we would love to hear from you. Apply today and make a difference!