Social Media & Community Specialist

QVC; Brugherio; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Join QVC as a Social Media & Community Specialist in Brugherio, Italy. You'll be responsible for managing brand identity across social platforms and developing strategic content to engage and convert audiences into customers. With a degree in Marketing or Communication and over 3 years of experience, you will thrive in a dynamic environment focused on innovative shopping experiences.

Competenze

• 3+ years experience in a similar role, preferably in retail or agency.
• Advanced knowledge of social media platforms and content tools.
• Fluent in Italian and English.

Mansioni

• Manage brand identity across social platforms and develop community strategies.
• Coordinate with customer service on social media and grow engagement.
• Analyze social media metrics to optimize campaigns.

Conoscenze

Storytelling

Creativity

Social media management

Communication

Relationship building

Formazione

Degree in Marketing, Communication, Media

Strumenti

Canva

Adobe Express

Sprinklr

Meta Insights

Descrizione del lavoro

Social Media & Community Specialist, Brugherio

Client:

QVC

Location:

Brugherio, Italy

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4f071bd1d7e7

Job Views:

12

Posted:

24.06.2025

Expiry Date:

08.08.2025

Job Description:

The Opportunity

If those acronyms look familiar to you and don't appear just as random letters, then this is the right Job Advert for you!

We are looking for a Social Media & Community Specialist to join our team in Brugherio (MB) for a full-time permanent role.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh products – from home and fashion to beauty, electronics – and connect shoppers to personalities, stories, and customer service. Worldwide, QVC reaches more than 200 million homes via broadcast networks and streaming services, websites, mobile apps, and social pages. In 2021, QVC International served 4.7 million customers with over 7,000 team members across Germany, Japan, Italy, Poland, and China.

Your Impact

Reporting to the Social Media & Community Manager, you will manage the brand identity across all social platforms (Facebook, Facebook Group, Instagram, YouTube, TikTok) and help develop the organization’s community strategy to convert audiences into customers and advocates. You will engage with social media and community audiences to promote QVC, campaigns, promos, and events, creating compelling content and an editorial calendar.

As a Social Media & Community Specialist, you will:

• Manage brand identity across social platforms, collaborating with content and influencer teams.
• Implement social media strategies to build awareness, engagement, traffic, and sales.
• Stay updated with social media trends and best practices.
• Coordinate customer service strategies on social media, working with Customer Service teams.
• Develop multi-platform content strategies for Facebook, Instagram, YouTube, TikTok.
• Execute cross-channel social marketing plans.
• Establish and manage community platforms, including social media groups and ambassador programs.
• Implement initiatives to grow revenue, traffic, and engagement.
• Collaborate with Talent and MSE teams, providing best practices and guidelines.
• Manage user-generated content and monitor brand and influencer conversations using social listening tools.
• Build and manage content calendars, create and approve social media content, and coordinate promotions.
• Moderate user content according to policies.
• Analyze social media metrics to optimize campaigns and engagement strategies.

What you bring

• Degree in Marketing, Communication, Media, or related field.
• Minimum 3+ years experience in a similar role, preferably in retail or agency.
• Advanced knowledge of social media platforms and content tools (Canva, Adobe Express).
• Proficiency with social insight tools (Sprinklr, Meta Insights, etc.).
• Strong storytelling skills and creativity.
• Positive attitude, adaptable to fast-paced environments.
• Ability to build relationships with stakeholders.
• Knowledge of web and social trends, content management systems.
• Experience managing successful campaigns for traffic, retention, and sales.
• Fluent in Italian and English.

Optional: Portfolio attachment is appreciated.

#LI-NM4 #LI-Hybrid INDIT

Share with your network

Qurate Retail Group is committed to diversity, equity, and inclusion. Join us to work on innovative shopping experiences across our brands including QVC, HSN, and others. We embrace the future, drive progress, and enrich everyday moments.

Note: Applicants need appropriate work permits for Italy. Applications must be submitted via the 'Apply now' button.