Social Media Ads Representative- Italian Speaker in Lisbon (Relocation Package)

Cross Border Talents; Milano, Genova; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa cerca un Rappresentante di Supporto per Inserzionisti da inserire nel team di Lisbona. In questo ruolo, sarai responsabile di fornire assistenza tecnica agli inserzionisti e alle agenzie, garantendo la migliore esperienza possibile. Dovrai affrontare richieste di supporto post-vendita e risolvere problemi tecnici, migliorando la soddisfazione del cliente. Questa posizione offre un pacchetto di relocation con alloggio e rimborso volo per i candidati provenienti dall'estero. Se sei appassionato di social media e desideri aiutare le aziende a crescere, questa è l'opportunità che fa per te.

Servizi

Pacchetto di relocation

Rimborso volo

Formazione di 15 giorni lavorativi

Competenze

• Diploma di Scuola Superiore richiesto.
• Esperienza nel supporto tecnico e nelle piattaforme social media.

Mansioni

• Fornire supporto tecnico agli inserzionisti sui social media.
• Risolvere problemi e migliorare l'esperienza pubblicitaria.

Conoscenze

Supporto tecnico

Social Media

Troubleshooting

Competenze comunicative

Gestione del tempo

Formazione

Diploma di Scuola Superiore

Strumenti

Piattaforme di Social Media

Strumenti di comunicazione via email

Descrizione del lavoro

Genoa, Metropolitan City of Genoa, Italy

Social Media Ads Representative - Italian Speaker in Lisbon (Relocation Package)

Job Description:

Join Our Team as an Advertisers Support Specialist!

Are you passionate about social media and helping businesses grow? We are looking for dynamic individuals to join our team in Lisbon as Advertisers Support Specialists. In this role, you will be at the forefront of assisting advertisers and agencies, ensuring they have the best experience possible.

As an Advertisers Support Specialist, you will support social media advertisers, helping them grow in an innovative and fast-paced environment. Advertisers and agencies contact our social media to request post-sales assistance and/or troubleshooting guidance using this service. Your main purpose is to improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding users on the platform, and helping them use its tools and features.

As a member of the team, you will assist customers by email and chat after they have purchased ad placements or used social media products. You will be providing technical support designed in a B2B approach to adapt to our clients' needs to sustain and expand their businesses. Support assistance requests on our social media Family Apps & Advertising Services.

Convert the majority of email/chat cases into outbound calls to offer white-glove support regarding our services, having to work with multiple tools and multitask.

Schedule: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern.

Location: Onsite in Lisbon
Training: 15 working days.

• Monthly Base Salary of 14 months.

Requirements:

• High School Diploma (mandatory).
• EU citizenship or Portuguese residence card (mandatory).
• Availability to work in shifts (mandatory).
• Availability to start soon.

RELOCATION PACKAGE WITH ACCOMMODATION AND FLIGHT REIMBURSEMENT FOR:

• Candidates from outside Portugal.
• Candidates living 100 Km from Lisbon.

Are you excited about this opportunity? If interested, send your CV and we will contact you if you are suitable for the job.

Required Skills:

Lunch, Relocation, Chat, Salary, Compensation, Features, Advertising, Availability, Technical Support, Troubleshooting, Social Media, Email, English, Training.