Social Media Ads Representative- Italian Speaker in Lisbon (Relocation Package)

Cross Border Talents; Bologna; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking dynamic individuals to join their team in Lisbon as Advertisers Support Specialists. This exciting role focuses on assisting social media advertisers, ensuring they have a seamless experience while using the platform's tools and features. You will be at the forefront of providing technical support, troubleshooting issues, and converting inquiries into proactive outreach. With a commitment to helping businesses grow, this position offers a unique opportunity to thrive in a fast-paced environment. If you are passionate about social media and customer support, this role is perfect for you.

Servizi

Relocation Package

Accommodation

Flight Reimbursement

Lunch Break

Competenze

• Must have a High School Diploma and EU citizenship or Portuguese residence.
• Availability to work shifts is mandatory.

Mansioni

• Assist advertisers via email and chat, resolving technical issues.
• Provide post-sales assistance and improve user satisfaction.

Conoscenze

Technical Support

Troubleshooting

Social Media

Email Communication

Chat Support

Advertising Knowledge

Formazione

High School Diploma

Descrizione del lavoro

Bologna, Metropolitan City of Bologna, Italy

Social Media Ads Representative- Italian Speaker in Lisbon (Relocation Package)

Job Description:

Join Our Team as an Advertisers Support Specialist!

Are you passionate about social media and helping businesses grow? We are looking for dynamic individuals to join our team in Lisbon as Advertisers Support Specialists. In this role, you will be at the forefront of assisting advertisers and agencies, ensuring they have the best experience possible.

As an Advertisers Support Specialist, you will support social media advertisers, helping them grow in an innovative and fast-paced environment. Advertisers and agencies contact our social media to request post-sales assistance and/or troubleshooting guidance using this service. Thus, your main purpose is to improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding users on the platform, and helping them use its tools and features.

As a member of the team, you will assist customers by email and chat after they have purchased ad placements or used social media products. You will be providing technical support designed in a B2B approach to adapt to our clients' needs to sustain and expand their businesses. Support assistance requests on our social media Family Apps & Advertising Services.

Convert the majority of email/chat cases into outbound calls to offer white-glove support regarding our services, having to work with multiple tools and multitask.

Schedule: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern.

Location: Onsite in Lisbon
Training: 15 working days.

• Monthly Base Salary of 14 months

Requirements:

• High School Diploma (mandatory)
• EU citizenship or Portuguese residence card (mandatory)
• Availability to work in shifts (mandatory)
• Availability to start soon

RELOCATION PACKAGE WITH ACCOMMODATION AND FLIGHT REIMBURSEMENT FOR:

• Candidates from outside Portugal
• Candidates living 100 Km from Lisbon

Are you excited about this opportunity? If interested, send your CV and we will contact you if you are suitable for the job.

Required Skills:

Lunch, Relocation, Chat, Salary, Compensation, Features, Advertising, Availability, Technical Support, Troubleshooting, Social Media, Email, English, Training.