Social Media Ads Representative- Italian Speaker in Lisbon (Relocation Package)

Cross Border Talents; Bari; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An innovative company is seeking passionate Advertisers Support Specialists to assist social media advertisers in a dynamic environment. In this role, you will provide technical support, troubleshoot issues, and guide users through the platform's features. You'll work closely with clients to enhance their advertising experience, ensuring satisfaction and fostering business growth. This is a fantastic opportunity for individuals who thrive in fast-paced settings and enjoy helping others succeed. If you're ready to make a difference in the social media landscape, this role is perfect for you.

Servizi

Relocation Package

Accommodation

Flight Reimbursement

Lunch

Competenze

• High School Diploma is mandatory for this role.
• EU citizenship or Portuguese residence card is required.

Mansioni

• Assist advertisers with technical issues and improve their advertising experience.
• Provide support via email and chat, converting cases into outbound calls.

Conoscenze

Technical Support

Troubleshooting

Social Media

Email Communication

Chat Support

Availability

Advertising

English

Formazione

High School Diploma

Descrizione del lavoro

Job Description:

Join Our Team as an Advertisers Support Specialist!

Are you passionate about social media and helping businesses grow? We are looking for dynamic individuals to join our team in Lisbon as Advertisers Support Specialists. In this role, you will be at the forefront of assisting advertisers and agencies, ensuring they have the best experience possible.

As an Advertisers Support Specialist, you will support social media advertisers, helping them grow in an innovative and fast-paced environment. Advertisers and agencies contact our social media to request post-sales assistance and/or troubleshooting guidance using this service. Thus, your main purpose is to improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding users on the platform, and helping them use its tools and features.

As a member of the team, you will assist customers by email and chat after they have purchased ad placements or used social media products. You will be providing technical support designed in a B2B approach to adapt to our clients' needs to sustain and expand their businesses. Support assistance requests on our social media Family Apps & Advertising Services.

Convert the majority of email/chat cases into outbound calls to offer white-glove support regarding our services, having to work with multiple tools and multitask.

Schedule: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern.

Location: Onsite in Lisbon
Training: 15 working days.

• Monthly Base Salary of 14 months.

Requirements:

• High School Diploma (mandatory).
• EU citizenship or Portuguese residence card (mandatory).
• Availability to work in shifts (mandatory).
• Availability to start soon.

RELOCATION PACKAGE WITH ACCOMMODATION AND FLIGHT REIMBURSEMENT FOR:

• Candidates from outside Portugal.
• Candidates living 100 Km from Lisbon.

Are you excited about this opportunity? If interested, send your CV and we will contact you if you are suitable for the job.

Required Skills:

Lunch, Relocation, Chat, Salary, Compensation, Features, Advertising, Availability, Technical Support, Troubleshooting, Social Media, Email, English, Training.