Snowsports Operations Supervisor

Interski; Firenze; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Interski is seeking a Snowsports Operations Supervisor based in the Aosta Valley, Italy. This seasonal role involves overseeing instructors, delivering briefings, and ensuring client satisfaction while working in varied weather conditions. Candidates should possess a Level 2 Ski Qualification and excellent communication skills, alongside a passion for skiing.

Servizi

Contribution towards travel expenses

Accommodation provided

Meals included during the season

Uniform provided

Lift Pass included

Competitive wages

Competenze

• Experience as a team leader is essential.
• Criminal Record Disclosure / DBS required.
• Over 21 years old is desirable.

Mansioni

• Oversee full time and part time instructors.
• Deliver daily instructor morning briefings.
• Monitor group management and supplier relations.

Conoscenze

Customer service

Communication skills

Organisational skills

Flexibility

Problem-solving

Team player

Calm under pressure

Passion for skiing/snowboarding

Formazione

Minimum Level 2 Alpine Ski Qualification

Strumenti

Microsoft Excel

Microsoft Word

Bespoke CRM

Descrizione del lavoro

The Snowsports Operations Supervisor is responsible for the operational delivery of the snowsports school programme in Aosta / Pila based on planning passed on from the Snowsports Planning Supervisor ensuring that they work closely with the Snowsport Planning Supervisor.

They are responsible for the full time and part time instructors and will provide guidance, support, help with questions and be there for team welfare.

The Snowsports Operations Supervisor will deliver the Sunday instructor welcome meeting and will be responsible for delivering the daily instructor morning briefings. They must speak a minimum of conversational Italian in order to communicate with the local ski schools who provide us with part time instructors.

They will oversee check out and check in, ensuring that all clients are allocated to an instructor group of the correct ability level, and will troubleshoot any issues that arise. During the day, they will monitor beginners’ area, the progression to ensure that instructors are following the strict group management that is outlined for them and ensure that suppliers on the hill are happy with the collaborations with Interski.

The Snowsports Operations Supervisor will monitor and respond to the WhatsApp calls / messages in relation to an accident / injury, lost or found student and any requests for equipment changes.

The Snowsports Operations Supervisor will also arrange regular lessons for staff and training for instructors as well as delivering lessons to clients when operationally required.

Supervisors are expected to remain available to both their team and clients at all times, primarily via phone, to provide support and guidance should any issues arise in resort—attending in person if the situation requires it, regardless of the time of day or night.

Given the seasonal nature of the role, team members are expected to work up to a five-month period with one scheduled day off per week. The workdays can be long and physically demanding, often in varying weather conditions. As such, we value individuals who demonstrate resilience, a positive mindset, and a proactive approach to maintaining their mental and physical wellbeing throughout the season.

KEY RESPONSIBILITIES

• Responsible for the full time and part time instructors including any issues that arise, guidance or support, questions, and team welfare
• Delivers Sunday instructor welcome meeting
• Delivers daily instructor morning briefings
• Oversee check out and check in of snowsports school
• Monitor beginners’ area, progression, group management, supplier relations
• Liaison with resort team member / s for equipment changes. Rescue etc
• To monitor WhatsApp groups
• Arrange snowsports lessons to clients, staff and instructors

SKILLS

• Exceptional customer service
• Excellent communication and organisational skills
• Experience with using Microsoft Excel, Word and quick to learn our bespoke CRM
• Friendly, positive, and personable
• Flexible and adaptable to changes
• Proactive with the ability to find solutions to any issues that arise
• Taking ownership of your responsibilities
• Ability to remain calm under pressure
• A team player
• Passionate about skiing and snowboarding

REQUIREMENTS

• Criminal Record Disclosure / DBS / Police Check - ESSENTIAL
• Enhanced DBS for UK residents / citizens which Interski will assist with
• Team leader experience – ESSENTIAL
• Minimum Level 2 Alpine Ski Qualification – ESSENTIAL
• Over 21 years old – DESIRABLE
• Driver’s licence & willingness to drive manual vehicles in resort (2-seater / 5-seater / 9-seater) – ESSENTIAL
• Fluent in English - ESSENTIAL
• Conversational Italian – DESIRABLE

CONTRACTOR PACKAGE

• Contribution towards travel expenses at the start and end of the contract
• Training programme delivered at the start of the contract
• Accommodation (shared room in shared apartment or hotel)
• Option to live out and an allowance of £400.00 per month offered
• Meals (lunch provided during the season)
• Uniform (ski jacket and ski trousers & gilet & polo shirts)
• Lift Pass
• Aosta / Pila team members will receive a season pass for Pila, Crevacol & Cogne
• If required to work in another resort, a daily or 5-day lift pass will be provided
• Equipment (skis / poles / boards / boots if required)
• Insurance (travel, medical and public liability) – depending on nationality
• One day off per week
• Pre-agreed time off during the season (non-peak weeks only) to
• Team Engagement Programme (contractor of the month and social events)
• Competitive wages of £1900.00 pcm working on a contractor basis

NUMBER OF ROLES AVAILABLE

One (Aosta / Pila)

WHERE YOU CAN DO THIS ROLE

Our full time Snowsports Operations Supervisor is contracted to work in the Aosta Valley, Italy and work carried out in Aosta / Pila with ad hoc requirements to work in our other resorts of La Thuile, Courmayeur and Gressoney.

The Holidays Co-ordinators are the face of Interski, assisting with the smooth organisation and delivery of the Ski Holidays market (adults’ groups, families, solo travellers & corporate groups) in La Thuile & Courmayeur.

The Holidays Supervisor is the face of Interski, assisting with the smooth organisation of the Ski Holidays market across all resorts (Aosta / Pila, Courmayeur and La Thuile) and delivery of the Ski Holidays market (adults’ groups, families, solo travellers & corporate groups) in Aosta / Pila.

J-18808-Ljbffr