Services Technical Learning and Development Manager

Vertiv Co; Vicenza; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A global technology company in Italy is seeking a strategic professional to develop and manage comprehensive software and device gateway training programs. This role involves designing training for global sales teams and application engineers, creating sales enablement programs, and establishing certification initiatives. Candidates should have extensive experience in software technologies and strong technical training skills.

Competenze

• Extensive experience in software and device gateway technologies.
• Strong technical training expertise managing global learning programs.
• Deep understanding of IoT solutions and device connectivity.

Mansioni

• Design and implement specialized training curriculum for various teams.
• Develop technical product training materials focusing on software features.
• Create sales enablement programs enhancing communication of technical value.

Conoscenze

Software and device gateway technologies

Technical training expertise

IoT solutions

Sales processes

Customer support operations

Descrizione del lavoro

POSITION SUMMARY

• A strategic and results-driven professional responsible for developing and managing comprehensive software and device gateway training programs for global sales teams, application engineers, and customer engineers. This role leads the design, implementation, and optimization of technical training initiatives that enable teams to effectively sell, deploy, and support software and device gateway solutions across international markets.

RESPONSIBILITIES

Design and implement specialized training curriculum tailored for sales teams, application engineers, and customer engineers

Develop technical product training materials focusing on software features, device gateway integrations, and solution architectures

Create sales enablement programs that enhance the team's ability to communicate technical value propositions and IoT connectivity solutions

Lead and mentor a global team of technical trainers across multiple regions

Establish certification programs to validate technical competencies for different role levels

Coordinate with product management and engineering teams to maintain current technical content

Develop hands-on labs and practical exercises for device connectivity and integration scenarios

Create assessment tools to measure technical proficiency and sales readiness

Ensure training programs address regional market requirements and compliance standards

Track and report on training effectiveness, completion rates, and impact on business metrics

QUALIFICATIONS

This position requires extensive experience in software and device gateway technologies, strong technical training expertise, and demonstrated ability to manage global learning programs. The ideal candidate should possess deep understanding of IoT solutions, device connectivity, sales processes, technical implementation methodologies, and customer support operations.

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