Services Technical Learning and Development Manager

Vertiv Co; Pordenone; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A technology solutions provider located in Pordenone, Italy, is seeking a strategic professional to develop and manage software and device gateway training programs for global teams. The role involves designing curricula and leading certification initiatives to enhance technical training effectiveness, ensuring alignment with market requirements. The ideal candidate has extensive experience in IoT solutions and training management.

Competenze

• Extensive experience in software and device gateway technologies.
• Demonstrated ability to manage global learning programs.
• Strong technical training expertise.

Mansioni

• Design specialized training curriculum for teams.
• Develop training materials on software and device integrations.
• Lead and mentor a global team of trainers.
• Establish certification programs for competencies.
• Coordinate with product management to maintain technical content.

Conoscenze

Technical training expertise

IoT solutions knowledge

Device connectivity understanding

Sales processes experience

Customer support operations knowledge

Descrizione del lavoro

POSITION SUMMARY

• A strategic and results-driven professional responsible for developing and managing comprehensive software and device gateway training programs for global sales teams, application engineers, and customer engineers. This role leads the design, implementation, and optimization of technical training initiatives that enable teams to effectively sell, deploy, and support software and device gateway solutions across international markets.

RESPONSIBILITIES

Design and implement specialized training curriculum tailored for sales teams, application engineers, and customer engineers

Develop technical product training materials focusing on software features, device gateway integrations, and solution architectures

Create sales enablement programs that enhance the team's ability to communicate technical value propositions and IoT connectivity solutions

Lead and mentor a global team of technical trainers across multiple regions

Establish certification programs to validate technical competencies for different role levels

Coordinate with product management and engineering teams to maintain current technical content

Develop hands-on labs and practical exercises for device connectivity and integration scenarios

Create assessment tools to measure technical proficiency and sales readiness

Ensure training programs address regional market requirements and compliance standards

Track and report on training effectiveness, completion rates, and impact on business metrics

QUALIFICATIONS

This position requires extensive experience in software and device gateway technologies, strong technical training expertise, and demonstrated ability to manage global learning programs. The ideal candidate should possess deep understanding of IoT solutions, device connectivity, sales processes, technical implementation methodologies, and customer support operations.

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