Services Technical Learning and Development Manager

Vertiv Co; Cuneo; In loco; EUR 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

A leading company specializing in IoT solutions is seeking a Technical Training Manager to design and manage comprehensive training programs. The role involves developing tailored curricula for sales and technical teams, alongside mentoring a global team of trainers to enhance product knowledge and support capabilities across international markets.

Competenze

• Extensive experience in software and device gateway technologies.
• Demonstrated ability to manage global learning programs.
• Strong understanding of IoT solutions and customer support operations.

Mansioni

• Design and implement specialized training curriculum for various teams.
• Develop technical training materials focused on software and device gateways.
• Lead and mentor a global team of technical trainers.

Conoscenze

Technical training expertise

IoT solutions

Device connectivity

Sales processes

Descrizione del lavoro

• A strategic and results-driven professional responsible for developing and managing comprehensive software and device gateway training programs for global sales teams, application engineers, and customer engineers. This role leads the design, implementation, and optimization of technical training initiatives that enable teams to effectively sell, deploy, and support software and device gateway solutions across international markets.

RESPONSIBILITIES

• Design and implement specialized training curriculum tailored for sales teams, application engineers, and customer engineers
• Develop technical product training materials focusing on software features, device gateway integrations, and solution architectures
• Create sales enablement programs that enhance the team's ability to communicate technical value propositions and IoT connectivity solutions
• Lead and mentor a global team of technical trainers across multiple regions
• Establish certification programs to validate technical competencies for different role levels
• Coordinate with product management and engineering teams to maintain current technical content
• Develop hands-on labs and practical exercises for device connectivity and integration scenarios
• Create assessment tools to measure technical proficiency and sales readiness
• Ensure training programs address regional market requirements and compliance standards
• Track and report on training effectiveness, completion rates, and impact on business metrics

QUALIFICATIONS

• This position requires extensive experience in software and device gateway technologies, strong technical training expertise, and demonstrated ability to manage global learning programs. The ideal candidate should possess deep understanding of IoT solutions, device connectivity, sales processes, technical implementation methodologies, and customer support operations.

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