Services Technical Learning and Development Manager

Vertiv Co; Cagliari; In loco; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

Une entreprise leader dans ses solutions technologiques recherche un responsable de la formation technique pour développer et gérer des programmes globaux. Ce poste implique la conception de curricula spécialisés, la formation des équipes de vente et le mentorat de formateurs techniques à l'échelle mondiale, tout en assurant l'adéquation des programmes aux exigences du marché.

Competenze

• Expérience approfondie en matériaux de formation technique sur logiciels et passerelles.
• Compétence dans la gestion de programmes d'apprentissage mondiaux.
• Compréhension des méthodologies de mise en œuvre technique et des opérations d'assistance aux clients.

Mansioni

• Concevoir et mettre en œuvre une curriculums de formation spécialisée.
• Développer des ressources de formation technique axées sur les caractéristiques des produits.
• Suivre et rendre compte de l'efficacité de la formation.

Conoscenze

Software and device gateway technologies

Technical training expertise

IoT solutions

Sales processes

Customer support operations

Descrizione del lavoro

• A strategic and results-driven professional responsible for developing and managing comprehensive software and device gateway training programs for global sales teams, application engineers, and customer engineers. This role leads the design, implementation, and optimization of technical training initiatives that enable teams to effectively sell, deploy, and support software and device gateway solutions across international markets.

RESPONSIBILITIES

• Design and implement specialized training curriculum tailored for sales teams, application engineers, and customer engineers
• Develop technical product training materials focusing on software features, device gateway integrations, and solution architectures
• Create sales enablement programs that enhance the team's ability to communicate technical value propositions and IoT connectivity solutions
• Lead and mentor a global team of technical trainers across multiple regions
• Establish certification programs to validate technical competencies for different role levels
• Coordinate with product management and engineering teams to maintain current technical content
• Develop hands-on labs and practical exercises for device connectivity and integration scenarios
• Create assessment tools to measure technical proficiency and sales readiness
• Ensure training programs address regional market requirements and compliance standards
• Track and report on training effectiveness, completion rates, and impact on business metrics

QUALIFICATIONS

• This position requires extensive experience in software and device gateway technologies, strong technical training expertise, and demonstrated ability to manage global learning programs. The ideal candidate should possess deep understanding of IoT solutions, device connectivity, sales processes, technical implementation methodologies, and customer support operations.

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