We are seeking a Service Engineer to join our Process Automation team in North Italy (Milan or Stezzano office). As a Service Engineer, you will be responsible for providing technical support, troubleshooting, and maintenance services for our Process Automation systems at critical customer sites, primarily involving DCS and Safety solutions. This role includes both regular maintenance and brownfield projects across a wide range of technologies. You will collaborate closely with clients to ensure the optimal operation and performance of their automation systems.
What will you do?
- Perform installation, commissioning, maintenance, and troubleshooting of process automation systems (including controllers, HMI, network, workstations).
- Conduct system testing and participate in system integration activities.
- Develop logics and HMI screens for brownfield projects and set up systems in staging areas.
- Provide technical support to customers, diagnosing and resolving system issues.
- Be available on a weekly rotation for on-duty support.
- Train customers on the operation and maintenance of automation systems.
What skills and capabilities will make you successful?
- Proven experience in servicing and troubleshooting process automation in continuous process industries such as Oil & Gas, Energy, or Chemicals.
- Bachelor's degree in Automation, Computer Science, Electrical Engineering, or equivalent experience.
- Strong knowledge of DCS, PLCs, SCADA systems, and industrial communication protocols. Experience with Foxboro, Triconex, Modicon systems is a plus.
- Knowledge of Microsoft Windows operating systems administration.
- Familiarity with Ethernet networks and cybersecurity principles.
- Fluency in English; Italian language skills are preferred for customer interactions.
- Willingness to learn continuously and adapt to evolving technology.
- Strong problem-solving skills, even under time pressure.
- Ability to work independently on-site and collaboratively in an office environment.
- Effective teamwork and communication skills with peers and project managers.
- Technical writing skills for reports, logs, and documentation.
- Willingness to travel up to 75% to customer sites.
What's in it for you?
- 12-month fixed-term contract
- Flexible working conditions
- Company car
- Opportunity to work in an international environment and contribute to diverse projects
- Tailored training and career development opportunities
- Supportive environment for professional growth based on performance
- Comprehensive family leave program
- Ticket restaurant benefits