Services & Digital Business Manager

PROMETEON TYRE GROUP; Lombardia; Hybrid; EUR 63,000 - 77,000; Full time

Benefits offered by this job

Hybrid work model

Gym access

Learning & development

Multicultural environment

Job summary

Prometeon Tyre Group is seeking a visionary Head of Services & Digital Business to accelerate its digital transformation and commercial capabilities. This role drives CRM, B2B commerce, and customer-centric processes while leading cross-functional initiatives across regions and cultures.

Responsibilities include shaping service propositions, leveraging data and AI, and delivering measurable value to fleets and partners.

Qualifications

• Senior international experience in Services, Digital Business, Commercial Excellence, or related fields.
• Proven track record of developing and scaling B2B services, digital business models, or commercial transformation programs.
• Strong knowledge of CRM platforms, B2B commerce ecosystems, customer journey design, sales processes, and change adoption methodologies.
• Solid business acumen with the ability to translate innovation and technology into measurable commercial value.
• Experience leading cross-functional initiatives across geographies and cultures.
• Strong strategic thinking, analytical capabilities, and problem-solving skills.
• Excellent leadership, stakeholder management, communication, and people development skills.
• Fluency in English and availability for international travel.

Responsibilities

• Define and execute the roadmap for services, customer solutions, and digital commercial initiatives.
• Lead the evolution and adoption of CRM, B2B Commerce, and Contact Center platforms.
• Develop and scale innovative service propositions delivering measurable value to customers and partners.
• Drive digital tools, automation, analytics, and AI-enabled solutions across commercial processes.
• Design and optimize sales processes, governance models, and performance management frameworks.
• Lead cross-functional transformation projects from strategy to execution and adoption.
• Promote data-driven decision making by enhancing customer insight capabilities.
• Collaborate with HQ and regional teams to identify opportunities for process innovation and new business models.
• Build capabilities to support future customer solutions and sustainable growth.

Skills

CRM platforms

B2B digital

Change management

Cross-functional leadership

Data-driven culture

Job description

Established in 2017 as a Pirelli spin-off, Prometeon Tyre Group is the only tyre manufacturer that focuses entirely on the Industrial, namely transport of goods and people, Agro and Off the Road (OTR) sectors.

With a more than 8,000 employees across 30 nationalities, 4 manufacturing sites, 4 R&D centers and a commercial presence spanning 160 countries in 5 continents, the Company is the trusted partner for everyone who demands high-quality industrial tyres with a special focus on performance and sustainability

About the role

The Head of Services & Digital Business will lead the evolution of Prometeon’s commercial and marketing capabilities through services, digital solutions, customer-centric processes, and business transformation initiatives. This role is responsible for defining and executing the company’s strategy across services, CRM, digital platforms, customer solutions, and commercial processes. Working closely with HQ and Regional teams, the successful candidate will help shape how Prometeon creates value beyond the tyre, leveraging data, technology, innovation, and customer insights to drive growth, customer loyalty, and long-term competitive advantage. The position plays a key role in accelerating the company's digital transformation journey, fostering the adoption of new business models and enhancing commercial effectiveness across markets.

Key Responsibilities

• Define and execute the company roadmap for services, customer solutions, and digital commercial initiatives.
• Lead the evolution and adoption of key customer-facing platforms, including CRM, B2B Commerce, and Contact Center solutions.
• Develop and scale innovative service propositions that create measurable value for customers, fleets, and distribution partners.
• Drive the transformation of commercial and marketing processes through digital tools, automation, advanced analytics, and AI-enabled solutions.
• Design and optimize sales processes, governance models, and performance management frameworks to improve commercial effectiveness.
• Lead cross-functional transformation projects from strategy definition through implementation, change management, and adoption.
• Promote a data-driven culture by enhancing customer insight capabilities and supporting fact-based decision making across the organization.
• Partner with HQ and Regional stakeholders to identify opportunities for process innovation and business model evolution.
• Build organizational capabilities that support future customer solutions, digital services, and sustainable commercial growth.

Requirements

• Senior international experience in Services, Digital Business, Commercial Excellence, Customer Solutions, Business Transformation, or related fields.
• Proven track record of developing and scaling B2B services, digital business models, or commercial transformation programs within complex organizations.
• Strong knowledge of CRM platforms, B2B commerce ecosystems, customer journey design, sales processes, and change adoption methodologies.
• Solid business acumen with the ability to translate innovation and technology into measurable commercial value.
• Experience leading cross-functional initiatives involving multiple stakeholders across functions, geographies, and cultures.
• Strong strategic thinking, analytical capabilities, and problem-solving skills.
• Excellent leadership, stakeholder management, communication, and people development skills.
• Passion for digital innovation, customer-centricity, and business transformation.
• Fluency in English and availability for international travel.

What we offer:

• Hybrid working model (up to 10 days per month of smart working).
• Continuous learning and development opportunities.
• Access to the company gym.
• Dynamic, innovative and multicultural environment.

Salary Range:

Starting from €70.000,00 gross annual salary