Service Technician

Bystronic Group; Brescia; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A global technology company in Brescia is seeking a 2nd Level Service Technician to provide hands-on support. The role involves coaching 1st level technicians and ensuring maximum uptime of tube machines, requiring approx. 80% travel across Europe. Ideal candidates have 3-5 years of technical service experience and possess strong decision-making skills. Join a dynamic environment offering competitive compensation and professional growth opportunities.

Servizi

Dynamic and inclusive work environment

Opportunities for professional growth

Competitive compensation and benefit package

Competenze

• Minimum of 3-5 years technical service experience in mechanical, electrical, pneumatic, or software engineering.
• Hands-on experience working with tube machines, preferably as a service technician or hotliner.
• Good level of English.

Mansioni

• Provide 1st level support by coaching and training 1st level technicians.
• Report recurring problems to 2nd level hotline.
• Give feedback to R&D regarding customer satisfaction improvements.

Conoscenze

Technical service experience

Mechanical engineering

Good level of English

Decision making

Customer satisfaction

Formazione

3-5 years technical service experience

Strumenti

Tube machines

Descrizione del lavoro

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell

As a 2nd Level Service Technician, you will provide hands-on support to 1st Level Support teams, ensuring maximum uptime of TUBE machines at customer premises worldwide.

What drives this department

The Service department is a reliable partner for our customers worldwide. We put our customers first, strive to understand their priorities and then apply innovative solutions to meet those needs. Our service team is made up of dedicated and passionate experts who strive to create an outstanding customer experience.

What you will be doing

Provide 1st level support by :

• Coaching, training, and educating 1st level technicians and hence ensuring state-of-the-art machine maintenance, fixing, and customer training.
• Teaching, advising, and continuously improving ways to improve and guarantee maximum machine uptime.

Support 2nd level hotline by :

Reporting recurring problems, issues, and findings to 2nd level hotline offering the best possible solutions for the 1st level organizations and customers.

Support 3rd level (R&D) by :

Giving feedback to the organization regarding continuous customer satisfaction improvements.

Support the training department and performing advanced customer trainings if need be.

Create documents and instructions improving service / support quality.

Build knowledge and experience in all aspects of the Tube technology (software, electrical, mechanical, problem solving)

Your education & experience

Minimum of 3-5 years technical service experience :

mechanical, electrical, pneumatic, and / or software engineering

Hands-on experience in working with tube machines, preferably as service technician or hotliner.

What you need to succeed

Approx. 80% travelling (mainly Europe).

Good level of English.

Ability to make effective decisions, as well as creatively build effective programs to increase sales and build customer satisfaction based on business needs.

Adapt at balancing priorities based on repair workload

What’s in it for you

A dynamic and inclusive work environment.

Opportunities for professional growth and development.

Competitive compensation and benefit package.

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.

As much as we are in a technology business, human beings drive real change.

Interested?

Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.