Service Support team member, Senior Associate, Hybrid (on-site Milan)

Who we are looking for

We are looking for a Service Support team member. You will join the AML FLOD and Reporting Service Support Team. The team supports the entire AML Flod & Reporting Area with projects, procedures, KPI’s, Certifications, Audit, SLA, relationship with outsourcers, operational Risk, Business continuity.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Support Specialist you will support the entire AML Flod & Reporting Area mainly on the following activities:

• Local Demand RITE & Isrmp.
• ISO Activities: EUDT End User Developed Tools, Lan Folder + certification, Third Party Websites, Macro tools & Spreadsheet management.
• Business Control: Policies & Procedures, Archer Controls Rationalisation, Data Governance/GDPR, Record Retention for International Bank, preparation of official documents (i.e., Bankit, DepoBank, 231).
• Finance: Resources Allocation - Client Profitability.
• Outsourcer Shared Services Orad SLA/PSD Infra Gmbh.
• AML Risk Assessments.
• Contribute appropriately to any requests for analysis and/or insights for all new Projects.

What we value

These skills will help you succeed in this role:

• Minimum 3 years of experience in a similar role.
• Previous experience as Service Support would be an asset.
• Experience in quality check and project management.
• Advanced computer skills (MS Office: Excel, Word, PowerPoint, Access and Outlook).
• Good organizational skills in order to meet deadlines.
• Ability to work under pressure while maintaining high accuracy and quality standards, analytical and process thinking skills.
• Manage risks within your individual role by following set procedures and understand that impact may include financial and reputational damage.

Education & Preferred Qualifications

• Degree or Economics background.
• Excellent communication skills - fluent in Italian (written & oral).
• Good English level is an advantage.

Additional requirements

• Knowledge in AML Italian Regulatory framework will be considered a plus.
• It is a requirement for the candidate to be enrolled to list 69/99.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfill all of them when applying. If you like change and innovation, seek to see the bigger picture, make data-driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

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