Service Supervisor, Firenze

Tesla; Firenze; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leader in sustainable energy solutions based in Tuscany is seeking a Service Supervisor to manage daily operations and lead a technical team. This role involves ensuring health and safety compliance, achieving KPIs for customer satisfaction, and motivating team members. Candidates should possess strong leadership and organizational skills, and have a passion for developing others in a dynamic environment.

Competenze

• Proven experience in managing service operations and leading teams.
• Strong problem-solving skills to identify and resolve operational bottlenecks.
• Energetic, intelligent, and passionate about leadership.

Mansioni

• Supervise health and safety compliance across the workshop.
• Guide the technical team to achieve customer satisfaction and productivity KPIs.
• Monitor performance and ensure quality within the workshop.

Conoscenze

Leadership

Organizational skills

Customer satisfaction

Technical knowledge

Descrizione del lavoro

What to Expect

In Tesla, our Service Supervisors are front-line leaders of our service operations. They act as brand ambassadors, providing an exceptional customer experience, managing daily operations, and proactively developing team members to reach their full potential.

We seek leaders eager to manage a technical assistance business and be part of our mission to accelerate the world's transition to sustainable energy.

Our Service Supervisors consistently deliver excellent results in both leadership and operational aspects. To succeed at Tesla, you should be energetic, highly organized, intelligent, passionate about leadership, and committed to our brand.

What You’ll Do

• Supervise health and safety compliance across the workshop, leading by example.
• Guide and oversee the technical team to achieve KPIs such as customer satisfaction, productivity, first-time fix rate, profitability, and cost savings.
• Monitor performance and ensure quality within the workshop, reporting progress daily and addressing incidents.
• Identify operational bottlenecks and ensure technicians have the necessary tools and training.
• Manage inventory, keeping the workshop organized and tidy.
• Ensure work standards and engineering procedures are current, accurate, and compliant.
• Hold daily team meetings to set expectations and plan workloads.
• Serve as the main contact within the workshop, liaising with customers when necessary to minimize escalations.
• Plan and allocate work based on skill, capacity, and resources.
• Motivate and inspire the team towards continuous improvement.
• Conduct regular coaching sessions and provide feedback, supporting development plans and addressing personnel issues.
• Identify training needs and organize relevant courses.