Service Supervisor - Building Management Systems

Johnson Controls; Cinisello Balsamo; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

As a Service Operations Manager at a leading global corporation, you will lead a team of technicians to ensure high-quality customer support. You will manage daily operations, develop talent, and drive operational excellence through effective resource planning and KPI management. A bachelor’s degree and supervisory experience are preferred, along with strong interpersonal and analytical skills.

Servizi

Significant personal freedom

Career development opportunities

Competenze

• Minimum of 3 years of experience in a similar role.
• Supervisory or team leader experience required.
• Fluent in Italian with proficient English.

Mansioni

• Lead field service technicians for excellent customer experience.
• Set objectives, conduct reviews, and coach staff.
• Drive operational excellence through KPI management.

Conoscenze

Interpersonal skills

Strategic thinking

Analytical skills

Team-building

Sales acumen

Formazione

Bachelor’s degree in engineering

Strumenti

Excel

Word

Notes

Descrizione del lavoro

Responsible for providing high-quality service support to customers by leading the day-to-day activities of a team of technicians. This role reports to the Service Operations Manager and is part of our growing Johnson Controls Service Integrated Solutions unit, a leader in business BMS.

How you will do it

• Ensure the delivery of best-in-class customer support (service level delivery, preventive maintenance, product solutions, customer organization relationships) through effective resource planning, deployment, and field administration.
• Lead field service technicians to ensure an excellent customer experience.
• Develop a deep understanding of customers, their businesses, and the processes and instruments used to meet their goals.
• Set objectives for service technicians, conduct regular reviews, coach staff, and ensure proper training and development.
• Support talent development actively.
• Maintain ongoing communication with the Service leader and peers to understand and manage resource availability and limitations.
• Collaborate with managers and service delivery leaders to ensure resources are deployed effectively to meet customer obligations.
• Coordinate safety on-site.
• Monitor field service work and vacation planning, ensuring internal processes are followed.
• Report on competitors and trends relevant to the growth strategy of the service business.
• Drive operational excellence through KPI management.
• Manage the forecast for small retrofit jobs and maintenance contracts.

What we look for

• Bachelor’s degree or equivalent in engineering preferred.
• Minimum of 3 years of experience in a similar role.
• Successful supervisory or team leader experience with team-building skills.
• Strong interpersonal, strategic thinking, and analytical skills.
• Assertive, results-oriented, innovative, with a strong bias for action and meeting deadlines.
• Ability to follow processes and communicate effectively at all levels.
• Leading by example with attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Fluent in Italian with proficient English reading, writing, and presentation skills.
• Sales acumen, hands-on approach, can-do attitude.
• Proficient in Excel, Word, Notes, and computer literacy.

We offer an exciting position with significant personal freedom and professional responsibility. Joining us means becoming part of a leading global multi-industrial corporation with a stimulating work environment and opportunities for career development.

Who we are

Johnson Controls is a global leader in technology and multi-industrial solutions, serving customers in over 150 countries. With 120,000 employees, we create intelligent buildings, energy solutions, infrastructure, and transportation systems that support smart cities and communities. Our commitment to sustainability dates back to 1885, with the invention of the electric room thermostat. We focus on helping our customers succeed and creating value for stakeholders through our building and energy growth platforms.