Service Sales and Technical Consulting Specialist

ABB; Napoli; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A global technology company located in Naples is seeking a Service Sales and Technical Consulting Specialist. This position is responsible for technical consulting and sales of service solutions, fostering long-term customer relationships, and preparing competitive bids. The ideal candidate holds a Master's Degree in Electric Engineering and possesses strong customer orientation and problem-solving skills. Fluency in Italian and proficiency in English are required, with German as a plus.

Competenze

• Fluent in Italian and proficient in English, both written and spoken.
• Knowledge of German will be a plus.
• Availability for business trip required (70%-80%).

Mansioni

• Elaborate competitive bids, ensuring timely documentation.
• Develop customer relationships to understand needs.
• Support price list activities and sell service product portfolio.
• Generate new market opportunities and develop market strategies.

Conoscenze

Customer orientation

Problem-solving skills

Proactivity

Negotiation skills

Formazione

Master's Degree in Electric Engineering

High School Diploma in Electro-technical field

Strumenti

Sales Force

MS Office

Descrizione del lavoro

Overview

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In our Electrification Business area, for Service division, located in Naples we are looking for a Service Sales and Technical Consulting Specialist, who will be responsible for technical consulting and sales of Service solutions to the end-user customers and for building long-term customer relationships.

Responsibilities

• Elaborating competitive bids / estimations / quotations, taking into account best available product mix and appropriate technical and commercial considerations for each individual situation; ensuring tenders are well documented in a timely manner and with appropriate level of detail, including full and accurate costs;
• Handling documentation regarding the offer / order; managing regular reports of bid status using defined tools; collecting and analyzing the reasons for tenders being lost and won; developing customer relationships to understand their needs and to ensure high level of satisfaction;
• Analyzing product & market; cooperating with colleagues (i.e. Manufacturing, Quality, Engineering, Supply Chain) in order to ensure positive claims resolutions; collaborating to define marketing plans in order to promote and develop Service Sales activities;
• Supporting the price list activities, as well as the modifications and updates of marketing tools and quotation forms: promote and sell entire service product portfolio to expand ABB footprint in the designated area; provide technical consulting and specialist assistance on Service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products / solutions;
• Developing and maintaining relationships with new customers and ensuring immediate response to specific customer needs and issues; act as a promoter of ABB’s service products and solutions during marketing activities (trade fairs, exhibitions, conferences, customer meetings);
• Generating and developing new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios; implementing service sales strategy in collaboration with the Service Product Marketing&Sales support Manager;
• Preparing ABB’s Service offerings based on customer need and in coordination with the local Service Product Marketing&Sales support Manager and communicating contract details to the client;
• Managing administrative sales processes and preparing all required technical documents; ensuring technical reliability, safety and cost effective solutions to satisfy customer’s needs.

Your background

• A Master Degree in Electric Engineering or a High School Diploma in Electro-technical field;
• Knowledge of Sales Force and LV & MV switchgears is preferred;
• Excellent command of MS Office tools;
• Fluent Italian and proficiency in English, both written and spoken;
• Knowledge of German will be a plus;
• Availability for business trip is required (70%-80%);
• Customer-orientation, excellent skills, problem-solving attitude and ability to work and communicate efficiently in a team, proactivity, precision and high motivation, negotiation and build long-term relationships with customers complete your profile.

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