Service Operations Specialist

Leica Microsystems; Buccinasco; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global technology company seeks a Service Delivery Team member in Buccinasco, Italy. This role involves customer order processing, maintenance planning for field engineers, and managing spare parts delivery. Fluency in French, Spanish, and English is essential. Ideal candidates should have experience with CRM and ERP systems, alongside a passion for customer relationships. Join us to contribute significantly to impactful projects in life sciences and diagnostics.

Servizi

Comprehensive benefit programs

Healthcare

Paid time off

Competenze

• Proven experience in multitasking jobs with parallel processing.
• 2 years' experience in a similar position is preferred.

Mansioni

• Order spare parts and monitor their delivery.
• Process customer orders for Service Contracts.
• Create maintenance plans for Field Service engineers.
• Invoicing for completed work orders.
• Monitor spare part returns and progress.

Conoscenze

Customer relations

Proficiency in CRM and ERP systems

Fluency in French

Fluency in English

Fluency in Spanish

Formazione

Good level education or relevant work experience

Strumenti

SAP

SFDC Service Cloud

Descrizione del lavoro

Are you ready to accelerate your potential and make a real difference in life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique perspective count. And by leveraging Danaher's continuous improvement system, you'll help turn ideas into impact-innovating at the speed of life.

Shape the future with us!

At Leica Microsystems, we've been shaping the future for over 175 years with optical and digital solutions. With a culture rooted in customer focus, innovation and teamwork, we are market leaders in microscopy, imaging and analysis, revealing the invisible and enabling our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain deep insights into development and engineering challenges. Here, you'll work on meaningful projects alongside passionate colleagues, advancing and pushing the boundaries of what's possible.

This position reports to the team leader service delivery and is part of the department located in Milan (Buccinasco) and will be an on-site role.

KEY RELATIONSHIPS

• a) Internal
• Reports directly to Service Delivery Team Leader SOUTH (Iberia, Italy & France).
• Works effectively with the Management Team, EMEA Service Delivery Team, Regional Service Team, Service Managers and across all departments (Sales, Marketing, Technical Services, Customer Care and Business Units) where necessary.
• b) External
• Customers
• Key Accounts
• Dealers
• OEM’s
• In this role, you will have the opportunity to be or to do :
• Order spare parts if required and monitor their delivery.
• Process customer orders for Service Contracts
• Create Maintenance plan jobs (Preventative Maintenance) for the Field Service engineers in SFDC system and communicate the annual maintenance plan with Customers.
• Process all completed work orders from Field Service Engineers through to invoicing the customer
• Process spare part returns and monitor their progress through the process
• Process credit resolutions for customers in accordance with the Credit Control department requirements
• Work closely with the complete Service Delivery team to ensure all necessary transactions are completed in a timely manner
• Book collections with logistics companies
• Identify fields of improvements and optimization and work with the different Service team members to prioritize and roll out continuous improvement activities and projects

Essential job requirements include :

• Enjoy customer relations
• Proficiency in CRM and ERP systems is an essential requirements to be successful in this role
• Good level education achieved or demonstrated successful work experience in similar field of work
• French, English, Spanish fluent (spoken and written). Portuguese would be a plus

It would be a plus if you also had previous experience :

• 2 years' experience in a similar position
• SAP and SFDC Service Cloud experience would be an advantage
• Experience in multitasking jobs requiring parallel processing of multiple activities

Leica Microsystems, a Danaher operating company, offers a wide range of comprehensive and competitive benefit programs that add value to our lives. From healthcare to paid time off, our programs contribute to life beyond work. Check out our benefits on Danaher Benefits Info.#LI-Onsite

LI-EB1

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.