Service Operations Manager - Call Center

beBeeManagement; Bari; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company in Call Center operations is seeking a professional to manage service delivery operations. The role involves overseeing project operations, providing leadership to teams, and improving performance through effective strategies. Candidates should possess strong analytical skills and a proven project management background. This position offers competitive salary, benefits, and opportunities for growth within a collaborative environment.

Servizi

Competitive salary and benefits package

Opportunities for career advancement

Collaborative and dynamic work environment

Competenze

• Proven track record of managing projects and teams successfully.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced environment.

Mansioni

• Managing daily project operations.
• Providing leadership and support to project team members.
• Monitoring and analysing performance indicators (KPI) to ensure objectives are met.
• Developing strategies to improve efficiency and productivity.

Conoscenze

Leadership

Project Management

Analytical Skills

Problem-solving

Communication

Interpersonal Skills

Descrizione del lavoro

Nethex is a company that specialises in the field of Call Center. We are looking for a professional to manage our service delivery operations.

• The ideal candidate will have strong leadership and project management skills, with the ability to coordinate and motivate teams to achieve set objectives.
• Responsibilities :
• Managing daily project operations;
• Providing leadership and support to project team members;
• Monitoring and analysing performance indicators (KPI) to ensure objectives are met;
• Developing strategies to improve efficiency and productivity;
• Requirements :
• Strong analytical and problem-solving skills;
• Excellent communication and interpersonal skills;
• Ability to work effectively in a fast-paced environment;
• Proven track record of successfully managing projects and teams;
• Benefits :
• Competitive salary and benefits package;
• Opportunities for career advancement and professional growth;
• Collaborative and dynamic work environment;
• How to Apply :
• If you are a motivated and experienced professional looking for a new challenge, please submit your application.