Service Manager, Italy

ION Group; Verona; In loco; EUR 45.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading company in financial technology is seeking a Service Management professional to join their team in Milan. The ideal candidate will possess a Master's degree and have experience in financial services. Responsibilities include overseeing service delivery, analyzing service metrics, and ensuring customer satisfaction. This permanent role offers opportunities for growth in a dynamic environment.

Servizi

Permanent employment contract

Competenze

• 5-7 years of experience in financial services, consulting, or ICT business.
• Knowledge of service management principles.
• Proficiency in Italian and English.

Mansioni

• Provide information regarding business services and service level agreements.
• Monitor performance of the service team and offer feedback.
• Analyze service metrics and take steps for continuous improvement.

Conoscenze

Interpersonal skills

Communication

Negotiation

Customer focus

Teamwork aptitude

Formazione

Master of Science degree

Descrizione del lavoro

About us :

We’re visionary innovators providing trading and workflow automation solutions, high-value analytics, and strategic consulting to corporations, financial institutions, central banks, and governments. More than 40% of the world’s largest companies use our solutions. We have achieved tremendous growth by bringing together some of the best and most successful financial technology companies worldwide.

At ION, we offer careers that provide opportunities to invent, design, collaborate, build, and transform businesses, empowering people around the world to do more, faster, and better. This is where you can do your best work.

Learn more at tiongroup.com.

For the strengthening of the Service Management team, we are looking for passionate professionals with a drive for innovation and financial services.

The ideal candidate will thrive in a dynamic, fast-paced, and innovative environment, contributing to delivering best-in-class services to our customers.

Your role :

Your duties and responsibilities

• Provide customers with information regarding business services, availability, and service level agreements.
• Establish and maintain high standards and procedures for premium service to ensure consistent and efficient delivery.
• Monitor and assess the performance of the service team, offering regular feedback, coaching, and recognition to promote individual and team excellence.
• Ensure the timely and accurate completion of service requests, work orders, and documentation, with a focus on detail and quality.
• Analyze service metrics, including response time, resolution rates, and customer satisfaction, and take proactive steps for continuous improvement.
• Collaborate with other departments to develop and implement strategies that enhance customer satisfaction, improve service efficiency, and meet business objectives.
• Prepare and present regular performance reports to senior management, highlighting key metrics and improvement initiatives.
• Identify service improvement opportunities and recommend process enhancements, tools, or technologies.
• Stay informed about industry trends, best practices, and emerging technologies in the service sector to continuously enhance knowledge and skills.

Other duties may be assigned as your role expands.

Your skills, experience, and qualifications required

• Master of Science degree with honors, preferably in Administration, Management, or related fields.
• Passion for innovation and financial services, with knowledge of service management principles, processes, and best practices.
• Preferred 5-7 years of experience in financial services, consulting, or ICT business.
• Excellent interpersonal skills and proficiency in Italian and English.
• Outstanding communication and negotiation skills, teamwork aptitude, and a strong customer focus.

What we offer :

Permanent employment contract.

Location : Milan

Important notes :

According to Italian Law (L.68 / 99), candidates from the disability list will be given priority.

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