Service Manager, Italy

JR Italy; Monza; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading company is searching for a Service Manager in Italy to oversee a team of Service Engineers. The role involves ensuring efficient service operations, coordinating with sales, and maintaining strong customer relationships. The ideal candidate will have a Bachelor's degree in engineering, previous management experience, and be fluent in Italian and English, with a willingness to travel.

Competenze

• Bachelor’s degree in engineering or science.
• 4-5 years technical-commercial experience preferred.
• Fluent in Italian and English, German and French a plus.

Mansioni

• Manage a team of Service Engineers in Italy.
• Coordinate service activities to ensure quality and efficiency.
• Actively collaborate with sales and production teams.

Conoscenze

Leadership

Communication

Negotiation

Customer management

Formazione

Bachelor's degree in engineering or Science

Strumenti

Microsoft Office

SAP

CRM systems

Descrizione del lavoro

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Headquartered in the Black Forest in Germany, the Busch Group is one of the world's largest manufacturers of comprehensive vacuum solutions, including vacuum pumps, vacuum systems, blowers, compressors and exhaust gas purification systems.

More than 8,000 employees in 44 countries worldwide work for the group, which has a consolidated annual turnover of almost 2 billion euros.

For our offices north of Milano we are now recruiting a

Service Manager Italy

Your role

• Manage a team of Service Engineers (both Field Service as well as either onsite at customers as well as in our own workshops) and inside sales for our customers in the Italian industry, R&D and Analytics markets.
• Ensure the on-site application of the standard procedures for the revision and maintenance of vacuum pumps and contribute to the drafting of these procedures together with the other Busch branches
• Actively collaborate with service team of the company to provide the necessary support to their own and others' work and make a valuable contribution to the company's success.
• Organize the internal and external service activity to guarantee quality, efficiency and speed of response
• Communicate and align daily with the production sites located in Germany, Switzerland and France for the definition for exchange information with Marketing and Sales support to support main customers, for product training, delivery check, etc.
• Collaborate with the sales function on acquired and potential customers of services and ensure stable contracts for the maintenance and supply of spare parts for Busch products
• Coordinate and collaborate with the sales function to study sales policies and commercial actions aimed at promoting the sale not only of products (pumps and systems), but also of maintenance and assistance and after sales services
• Establish and follow up on critical KPIs. Take care of them in SAP.
• Regular Data entry and data maintenance in the company CRM updated by reporting visits, projects and activities that you are developing with the customers.
• Manage end-to-end quotation, sales order processing, and customer coordination in SAP C4 & ERP, ensuring accuracy, efficiency, and seamless transaction flow from quote to delivery.

Your Background

• Bachelor's degree in engineering, Science, or equivalent.
• Preferably previous technical-commercial experience of at least 4-5 years - vacuum technology knowledge and/or a previous experience in a similar field is a plus
• Proven ability to lead, inspire, and develop high-performing teams in dynamic environments
• Fluent Italian language skills with an excellent level of English, knowledge of German and French is a plus
• Result-driven
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Outstanding relational and communication skills
• Negotiation and customer management skills;
• Willing to travel as required (up to 50%) in Italy or abroad for training/internal meetings.