SERVICE MANAGER INFRASTRUTTURALE_ASSURANCE IT

TN Italy; San Pietro in Casale; In loco; EUR 30.000 - 60.000; Part-time

Descrizione del lavoro

An established industry player is looking for a dedicated Service Manager for Infrastructure Assurance IT. This role involves managing supplier resources, ensuring compliance with service level agreements, and monitoring system performance. The successful candidate will also coordinate teams and propose improvements to IT processes. With a focus on quality operation and documentation, this position offers the chance to work in a dynamic environment. The company is open to remote work options, making it an attractive opportunity for professionals seeking flexibility.

Competenze

• Experience in managing IT services and vendor relationships.
• Strong documentation and reporting skills.

Mansioni

• Manage supplier resources to ensure compliance with SLAs and KPIs.
• Monitor systems and coordinate operational team activities.

Conoscenze

Supplier Management

SLA Compliance

Incident Management

IT Process Improvement

Documentation Skills

Formazione

Bachelor's Degree in IT or related field

Strumenti

BMC Helix

Genetec Security Center

Descrizione del lavoro

Job Opportunity in San Pietro In Casale, Italy

APL Network S.R.L. is seeking a Service Manager Infrastructure Assurance IT for a client company operating in the Bologna area.

The selected candidate will be responsible for:

1. Managing supplier resources to ensure compliance with contractual SLA (Service Level Agreement) and KPI (Key Performance Indicator).
2. Monitoring the functioning of assigned systems, ensuring quality operation by tracking tickets and planning maintenance activities.
3. Coordinating and supervising internal operational team activities and external suppliers providing various services (Help Desk, support, etc.) in case of faults or incidents.
4. Analyzing and prioritizing issues or needs expressed by the company.
5. Proposing improvements to IT processes and management to achieve operational goals.
6. Producing periodic reports on activities, conducting improvement analyses, and verifying documentation of systems for Assurance and potential recovery from the Area Delivery repository.
7. Ensuring complete, accurate, and continuously updated documentation of systems and procedures.
8. Having knowledge of physical security systems such as video surveillance, access control, intrusion alarms, etc., including architecture, components, and operation.
9. Familiarity with Acantho platforms: BMC Helix (for monitoring and managing tickets and supplier SLA) and Genetec Security Center.

The activity is primarily on-site but remote work options are being considered.

Part-time schedule: 50%

Contract duration: from April 15 to December 31, 2025.

This advertisement is addressed to all genders, ages, and nationalities, in accordance with laws 903/77 and 125/91, and legislative decrees 215/03 and 216/03.