SERVICE MANAGER INFRASTRUTTURALE_ASSURANCE IT

TN Italy; Magnago; Ibrido; EUR 30.000 - 60.000; Part-time

Descrizione del lavoro

An established industry player is looking for a Service Manager for Infrastructure Assurance IT to oversee supplier management and ensure compliance with service agreements. This role involves monitoring system operations, coordinating teams, and proposing improvements to IT processes. The position offers a blend of on-site and potential remote work, making it an exciting opportunity for those passionate about IT service management. The ideal candidate will possess strong analytical skills and a solid understanding of security systems, contributing to the enhancement of operational objectives in a dynamic environment.

Competenze

• Experience in managing supplier resources and ensuring SLA compliance.
• Knowledge of physical security systems and their operations.

Mansioni

• Manage supplier resources to ensure compliance with SLAs and KPIs.
• Monitor assigned systems and ensure quality through ticket tracking.

Conoscenze

Supplier Management

SLA Compliance

KPI Monitoring

Incident Management

IT Process Improvement

Documentation Skills

Physical Security Systems Knowledge

Strumenti

BMC Helix

Genetec Security Center

Descrizione del lavoro

Job Opportunity: Service Manager Infrastructure Assurance IT

Location: Magnago, Italy

APL Network S.R.L. is seeking a Service Manager Infrastructure Assurance IT for a client company operating in the Bologna area.

The selected candidate will be responsible for:

1. Managing supplier resources to ensure compliance with contractual SLA (Service Level Agreement) and KPI (Key Performance Indicator).
2. Monitoring the operation of assigned systems and ensuring their quality by tracking tickets and scheduling maintenance activities.
3. Coordinating and supervising the activities of the internal operational team and external suppliers providing various services (Help Desk, miscellaneous assistance) in case of faults or incidents.
4. Analyzing and prioritizing issues or needs expressed by the company.
5. Proposing improvements to IT processes and management to achieve operational objectives.
6. Producing periodic reports on activities carried out by the teams and analyzing improvements, including documentation of systems for Assurance and potential recovery from the Delivery Area repository.
7. Ensuring complete, accurate, and continuously updated documentation of systems and procedures.
8. Having knowledge of physical security systems such as surveillance, access control, and intruder alarms, including architecture, components, and operation.
9. Familiarity with Acantho platforms: BMC Helix (for monitoring, ticket, and SLA management) and Genetec Security Center.

The activity is primarily on-site but remote work options are being considered.

Part-time hours: 50%

Contract duration: from April 15 to December 31, 2025

This advertisement is addressed to all genders, ages, and nationalities, in accordance with laws 903/77 and 125/91, and legislative decrees 215/03 and 216/03.