SERVICE MANAGER INFRASTRUTTURALE_ASSURANCE IT

TN Italy; Baranzate; Ibrido; EUR 30.000 - 60.000; Part-time

Descrizione del lavoro

An established industry player is looking for a dedicated Service Manager for Infrastructure Assurance IT. This role involves managing supplier resources, ensuring compliance with SLAs, and coordinating operations during incidents. The ideal candidate will have a strong background in IT process improvement and documentation management, as well as knowledge of physical security systems. With a part-time schedule and a focus on both in-person and remote work options, this position offers a unique opportunity to contribute to critical IT operations while enhancing your career in a supportive environment.

Competenze

• Experience in managing supplier resources and ensuring SLA compliance.
• Knowledge of physical security systems and their operation.

Mansioni

• Manage supplier resources to ensure SLA and KPI compliance.
• Coordinate activities of internal and external teams during incidents.

Conoscenze

Supplier Management

SLA Compliance

KPI Monitoring

Incident Management

IT Process Improvement

Documentation Management

Physical Security Systems Knowledge

Strumenti

BMC Helix

Genetec Security Center

Descrizione del lavoro

Job Opportunity: Service Manager Infrastructure Assurance IT

Location: Baranzate, Italy

APL Network S.R.L. is seeking a Service Manager Infrastructure Assurance IT for a client company operating in the Bologna area.

The selected candidate will be responsible for:

1. Managing supplier resources to ensure compliance with contracted SLA (Service Level Agreement) and KPI (Key Performance Indicator).
2. Monitoring the operation of assigned systems, ensuring quality, tracking tickets, and planning maintenance activities.
3. Coordinating and supervising activities of the internal operational team and external providers (Help Desk, various support services) during faults or incidents.
4. Analyzing and prioritizing issues or needs expressed by the company.
5. Proposing improvements to IT processes and management to meet operational objectives.
6. Producing periodic reports on activities and analyzing improvements, including documentation review for Assurance and potential recovery from the Delivery Area repository.
7. Ensuring complete, accurate, and up-to-date documentation of systems and procedures.
8. Possessing knowledge of physical security systems such as video surveillance, access control, and intrusion alarms, including their architecture, components, and operation.
9. Familiarity with Acantho platforms: BMC Helix (for monitoring and ticket management) and Genetec Security Center.

The activity is primarily in-person but remote work options are being considered.

Part-time schedule: 50%
Contract duration: from April 15 to December 31, 2025

This advertisement is addressed to all genders, ages, and nationalities, in accordance with laws 903/77 and 125/91, and legislative decrees 215/03 and 216/03.