Service Manager for Italy and Balkans

Vanderlande Industries; Saronno; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading global company in automated systems seeks an Operations & Maintenance Manager to oversee service contracts and site operations. The role demands extensive management experience, strong leadership skills, and a focus on customer satisfaction, with responsibilities including budget control, incident management, and development of service teams worldwide.

Competenze

• 10 years of international service management experience.
• Strong customer focus and ability to build long-term relationships.
• Excellent verbal and oral skills in English.

Mansioni

• Manage performance of maintenance and operations across sites.
• Develop and manage service contracts with customers.

Conoscenze

Operations Management

Leadership Experience

Project Management

Customer Orientation

Problem Solving

Descrizione del lavoro

Operations & Maintenance manager Maintenance manager Operation manager IT & Controls engineer spare part coordinator maintenance planner administrator / secretary process engineer Backoffice administrators

Job purpose statement

• General management (set up of) O&M contracts of the site(s) and / or other service contracts in the region : Personnel Operations Service Quality Finance Subcontracts and variations.
• Manages stakeholders up to senior management both at customer and Vanderlande.
• Continuous development of the Vanderlande (SBS) Service proposition worldwide.
• Actively creates and steers business investments with customers (next 110 years.)
• Support with startup of new onsite team(s).
• Development and further professionalization of the site based service team(s) (worldwide).
• Management of incidents (external & internal)

Qualification and abilities

10 years (international) service management experience

• Entrepreneur people manager and a good communicator who can develop long term supplier and customer relationships and / or networks
• Background in automated handling systems the capital goods industry and / or system integration business. Understands business criticality of the systems.
• Used to work with 3rd party service providers as subcontractors
• Knowledge of service contracts is an advantage
• Strong customer focus and service blood
• Excellent verbal and oral skills in English language
• Excellent verbal and oral skills in local language are preferred.
• Willing to travel worldwide intensively / (temporary) relocate to region.
• Drive for continuous improvement
• Commercially minded & project management skills
• Team builder
• Available to regularly travel worldwide (e.g. Headquarters)

Responsibilities

• Final responsibility for performance of maintenance and operations on all (SBS) site(s).
• Management / participation in global audit program

Key activities

• Support in) preparing and setup of service contract.
• Set up / Management of service contract(s) : staff operations quality finance / P&L Contact with customer
• Problem solving and trouble shooting.
• Reporting to customer
• Communication with Head Quarter in the Netherlands
• Cost control warranty issues.
• Budget control and evaluation.
• Managing contracts with subcontractors and customer.
• Control and improve maintenance methods.
• Weekly and monthly reports.
• Responsible for health safety and environment on site.

Work pattern

Fulltime daily working hours and being available for major escalations.

Competences

• Organizational sensitivity
• GroupOriented leadership
• Customerorientation / Service Provision
• Maintaining relationships
• Systemic thinking
• Defining and developing strategies
• Perseverance
• Safety Leadership

Required Experience :

Manager

Key Skills

Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1