Service Manager ADM

Capgemini; Roma; Ibrido; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A global technology consulting firm in Rome is seeking an experienced Service Manager to lead service delivery and manage client expectations. The ideal candidate will have at least 5 years of experience in similar roles and a background in technologies like Salesforce and SAP. This position offers a flexible work environment and opportunities for career growth.

Servizi

Flexible work arrangements

Career development programs

Inclusive working environment

Competenze

• At least 5 years of experience in a similar role within structured companies.
• Proven ability to lead and manage teams effectively.
• Experience in sales and business development.

Mansioni

• Leading and managing service delivery.
• Organizing and overseeing project work.
• Interacting with clients to understand their needs.

Conoscenze

Time management

Service costing

Salesforce

SAP

ITIL

Strumenti

Custom Development

PMI

Descrizione del lavoro

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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, supported and inspired by a collaborative community of colleagues around the world. Join us and help leading organizations unlock the value of technology to build a more sustainable and inclusive world.

Within Application Development and Maintenance (ADM) Practice, we are looking for an experienced Service Manager to join our team. The ideal candidate has experience in multinational environments and delivery models involving offshore teams. It is essential that they have managed time management and service costing, including its evolutions and improvements. A background in technologies such as Salesforce, SAP, or Custom Development is preferred, along with certifications like PMI, Prince2, or ITIL.

Long Description

In this role, you will play a key role in:

• Leading and managing service delivery, ensuring alignment with client expectations and contractual obligations.
• Organizing and overseeing project work, ensuring tasks are completed on time and within budget.
• Interacting with clients to understand their needs, provide updates, and address issues.
• Identifying opportunities to sell additional services beyond the initial scope.
• Ensuring adherence to project scope, KPIs, and deliverables.
• Measuring and reporting on project performance with detailed and accurate reports.

Job Responsibilities

YOUR PROFILE

• At least 5 years of experience in a similar role within structured companies.
• Proven ability to lead and manage teams, ensuring high performance and motivation.
• Experience in sales and business development, with a track record of upselling and expanding client engagements.
• Strong analytical skills to measure and report on KPIs and project performance.
• Ability to handle multiple projects simultaneously and prioritize tasks effectively.
• Professional proficiency in English.

What You'll Love About Working Here

We recognize the importance of flexible work arrangements to support our employees. Whether remote work or flexible hours, we provide an environment that promotes a healthy work-life balance.

Your career growth is at the core of our mission. We offer various programs and opportunities to help you explore and develop your potential.

We are committed to fostering an inclusive work environment that values diversity in experience, culture, ethnicity, personality, and communication. We encourage continuous learning through ad hoc training courses and certifications in the latest technologies.

About Capgemini Group

Capgemini is a global leader in business and technology transformation, helping organizations transition to a digital and sustainable future. With over 55 years of heritage, we operate in more than 50 countries, trusted by clients to unlock the value of technology across all business needs. Our services range from strategy and design to engineering, powered by expertise in AI, cloud, and data, supported by a strong partner ecosystem. The group reported global revenues of €22.5 billion.

Get the future you want.

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