Service Manager ADM

Capgemini; Roma; Ibrido; EUR 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

A leading company in technology transformation is seeking a Service Manager to oversee service delivery and client engagement. The ideal candidate will have extensive experience in managing projects within multinational environments, with a focus on service costing and time management. This role offers opportunities for career growth and flexible work arrangements.

Servizi

Flexible work arrangements

Career growth programs

Training and certifications

Competenze

• Minimum 5 years of experience in a similar role.
• Proven ability to lead and motivate teams.
• Professional-level proficiency in English.

Mansioni

• Lead and manage service delivery, ensuring client satisfaction.
• Organize project work and ensure timely completion.
• Measure and report on project performance.

Conoscenze

Time Management

Service Costing

Analytical Skills

Sales and Business Development

Formazione

Certifications like PMI, Prince2, or ITIL

Strumenti

Salesforce

SAP

Custom Development

Descrizione del lavoro

Choosing Capgemini means joining a company that empowers you to shape your career, supported by a collaborative global community, and encourages innovative thinking. Join us to help leading organizations unlock the value of technology and foster a sustainable, inclusive world.

Within Application Development and Maintenance (ADM) Practice, we are seeking an experienced Service Manager to join our team. The ideal candidate should have experience in multinational environments and delivery models involving offshore teams. Key skills include managing time management and service costing, along with its evolution and improvements. A background in technologies such as Salesforce, SAP, or Custom Development, along with certifications like PMI, Prince2, or ITIL, is preferred.

Long Description

In this role, you will:

1. Lead and manage service delivery, ensuring alignment with client expectations and contractual obligations.
2. Organize and oversee project work, ensuring timely completion within budget.
3. Engage with clients to understand their needs, provide updates, and resolve issues.
4. Identify opportunities to sell additional services beyond the initial scope.
5. Ensure adherence to project scope, KPIs, and deliverables.
6. Measure and report on project performance with detailed and accurate reporting.

Job Responsibilities

Your Profile

• Minimum 5 years of experience in a similar role within structured companies.
• Proven ability to lead and motivate teams for high performance.
• Experience in sales and business development, with a track record of upselling and expanding client engagements.
• Strong analytical skills for measuring and reporting KPIs and project performance.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Professional-level proficiency in English.

What You’ll Love About Working Here

We offer flexible work arrangements, including remote work and flexible hours, to support a healthy work-life balance.

Our commitment to your career growth includes diverse programs and opportunities to explore new roles.

We promote an inclusive environment that values diversity in experience, culture, ethnicity, and personality, encouraging continuous development through training and certifications.

About Capgemini Group

Capgemini is a global leader in business and technology transformation, helping organizations transition to a digital and sustainable future. With over 55 years of heritage and a workforce of 340,000 in more than 50 countries, we leverage strengths in AI, cloud, and data, combined with deep industry expertise, to deliver comprehensive solutions. In 2023, our global revenues reached €22.5 billion.

Get the future you want at www.capgemini.com.

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