Service Management Specialist

FERRERO; Alba; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A global leader in confectionery is seeking an IT Service Management professional for their Alba office. The role involves designing reports, improving ITSM processes, and leading global IT governance meetings. Candidates should have a degree in IT or Engineering, ITIL certification, and experience in international companies. Proficiency in English is required, and knowledge of other languages is a plus.

Competenze

• Experience in IT Service Management and ITSM tools.
• Strong experience in ITSM processes, data analysis, and ITSM reporting.
• Proficiency in English; other languages are a plus.

Mansioni

• Design and provide reports for monitoring ITSM processes.
• Collect needs to improve ITSM processes and transform them into effective solutions.
• Interact with external IT partners for building KPIs, processes, and reports.

Conoscenze

IT Service Management

Data analysis

ITSM Reporting

Problem-solving

Collaboration

Formazione

Graduate in IT or Engineering

ITIL certification

Descrizione del lavoro

Overview

Alba – Sede di lavoro

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

Responsibilities

• Informazioni sul ruolo
• You will be responsible to design and to provide reports, leveraging on the most modern tools to allow IT organization to monitor the ITSM processes.
• You will collect needs to improve the ITSM processes by the IT organization transforming them in effective solutions.
• You will interact with external IT partners (Vendors) for building KPIs, processes and reports.
• You will perform data analysis on ITSM database, detecting behaviors, deviations and suggesting actions for improvements the processes.
• You will lead the preparation of the Global IT Governance meetings managed by Service Management.
• You will be responsible for reporting and forecasting process of the IT budget of the Global Service Management.

What we are looking for

• A graduate in IT or Engineering, with ITIL certification
• A professional with experience in IT Service Management and ITSM tools
• Strong experience in ITSM processes, Data analysis and ITSM Reporting.
• A professional open to challenges and able to work in a dynamic and international work-team
• Experienced in international companies with central HQ / Service company
• Proficiency in English. Other languages will be considered as a plus (Italian, German, Spanish, etc.)
• A person available for international mobility

How to succeed in the role

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.

Requisition ID 47264

Job function

Information Technology

Country

Italy

City

Alba

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